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Customer Service Representative / Order Entry Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Minneapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client in the manufacturing industry is seeking a Customer Service Representative / Order Entry Specialist for a contract-to-hire opportunity. This role is heavily focused on high-volume order entry in SAP and requires strong customer support experience in a fast-paced manufacturing environment. The ideal candidate will have experience working with SAP, Salesforce, and another ERP system, along with excellent communication and problem-solving skills. Based on general knowledge.

Job Responsibility:

  • Enter and process a high volume of customer orders accurately in SAP
  • Manage order status, updates, changes, and shipment coordination to ensure timely delivery
  • Serve as the primary point of contact for customers regarding order inquiries, product availability, pricing, and delivery timelines
  • Use Salesforce to track customer interactions, update account information, and maintain detailed records
  • Work cross-functionally with sales, production, warehouse, and logistics teams to resolve order and service issues
  • Review and verify purchase orders, pricing, and product details for accuracy before order release
  • Troubleshoot and resolve customer concerns related to shipments, returns, backorders, and invoicing
  • Maintain accurate data across ERP systems and internal platforms

Requirements:

  • 2+ years of customer service experience in a manufacturing, distribution, or industrial environment
  • Experience using Salesforce is required
  • Experience working within an ERP system is required
  • High attention to detail with strong accuracy in data entry and order processing
  • Ability to multitask and manage priorities in a fast-paced setting
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office, including Excel and Outlook
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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