Customer Service Representative / Order Entry Specialist Job at Robert Half (Minneapolis)

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team ...

Location

United States , Chicago

Salary:

30.00 - 32.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or GED required
3 – 5 years of previous customer service or administrative experience
Effective communication skills, written and verbal
Strong organizational, detail oriented and time management skills
Proficient with computers, specifically various Microsoft programs including email, Excel, or Word
Strong problem-solving skills

Job Responsibility

Develop mutually rewarding working relationships with customers through superior customer service
Receive and process orders with an exceptional accuracy level of 95% or better into order system
Send customer confirmation of order receipt within 3 hours of order entry
Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)
Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)
Review, edit and report on the company’s on time in full (OTIF) performance
Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts
Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments
Process, monitor and review various customer reports or account information and communicates to the customer or sales team
Cross check other customer account specialists order entries for accuracy daily

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Sales Support Customer Service Specialist

We are looking for a dedicated and detail-oriented Sales Support/ Customer Servi...

Location

United States , Fort Worth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience in a customer service-oriented role
Strong proficiency in Microsoft Office Suite and familiarity with other business systems
Outstanding attention to detail and organizational skills
Ability to handle multiple priorities and tasks simultaneously in a fast-paced environment
Excellent communication skills, both written and verbal
Strong problem-solving abilities and composure under pressure
Commitment to providing exceptional customer service at all times
Familiarity with preparing quotes and managing data entry tasks

Job Responsibility

Create and manage electronic quote files with precision and accuracy
Organize and maintain all correspondence related to quotes and active projects in the appropriate databases and files
Provide exceptional customer service by acting as the main point of contact between sales representatives, customers, and internal teams
Utilize Microsoft Office and other systems proficiently to handle administrative tasks and support operations
Address customer inquiries and resolve issues promptly while maintaining a meticulous approach
Prioritize and manage multiple tasks and projects effectively to meet deadlines
Prepare detailed quotes and ensure accuracy before submission
Collaborate with engineering and production teams to ensure seamless project execution
Perform clerical duties including data entry and document management
Support inside sales efforts by assisting with administrative and customer service tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join our...

Location

United States , Littleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of two years of experience in a similar role, showcasing reliability and commitment
Excellent verbal and written communication skills with a detail-oriented approach
Strong attention to detail and ability to work methodically
Ability to quickly learn and navigate systems, including Microsoft Dynamics 365
Proficiency in basic to intermediate computer skills, including web and database navigation
Team-oriented mindset with a dedication to collaboration and service excellence
Skilled in customer service, order entry, email correspondence, and handling inbound and outbound calls

Job Responsibility

Process customer orders with precision, applying a thorough understanding of product functionality and adaptability
Assist customers with order inquiries, quotations, returns, and repairs while addressing their specific needs and providing tailored solutions
Maintain current knowledge of products and systems to ensure accurate and efficient service
Foster a team-oriented atmosphere that prioritizes service excellence for both internal and external stakeholders
Navigate business systems to enter quotes and manage order updates, ensuring accuracy and attention to detail
Follow up on product statuses, document progress, and communicate updates to suppliers and customers
Act as a product specialist, guiding customers through custom and standard wheelchair options to meet their unique requirements

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Customer Service Specialist

Our client is seeking a Customer Service Specialist who will take full ownership...

Location

United Kingdom , Staines

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service or order management, ideally in a technical or manufacturing environment
Strong working knowledge of JD Edwards (JDE) or similar ERP systems
Excellent communication skills-both written and verbal
A proactive, customer-first mindset with a passion for delivering outstanding service
Strong attention to detail and ability to manage multiple priorities
Comfortable working independently and as part of a collaborative team

Job Responsibility

Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates
Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up
Use JD Edwards to process and track orders, ensuring accuracy and timely updates
Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries
Communicate proactively with customers regarding order status, delivery timelines, and documentation
Coordinate with technical teams and vendors to ensure customer expectations are met
Provide customers with required documentation such as certificates, manuals, and datasheets
Support stock takes and investigate discrepancies
Assist the finance team with invoice and audit queries
Maintain and update customer portals with relevant delivery and order information

Fulltime

Customer Service Representative

We are looking for an experienced Customer Service Representative to join our te...

Location

United States , South Holland

Salary:

20.00 - 24.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
A minimum of 3-5 years of customer service or administrative experience
Excellent verbal and written communication skills to interact effectively with customers and team members
Strong organizational skills and attention to detail for managing multiple tasks efficiently
Effective time management abilities to prioritize and meet deadlines in a fast-paced environment
Proven problem-solving skills to address and resolve customer concerns
Familiarity with call center operations, inbound and outbound calls, and order entry processes
Demonstrated ability to work collaboratively in a team-oriented environment

Job Responsibility

Build positive and detail-oriented relationships with customers by providing outstanding service and support
Accurately process customer orders into the system, maintaining a success rate of 95% or higher
Confirm receipt of customer orders within three hours of entry to ensure timely communication
Act as a customer advocate to resolve issues by collaborating with relevant departments, including logistics and product specifications
Monitor and report on the company’s performance metrics, ensuring timely delivery of orders
Coordinate with logistics to record and maintain freight rates in compliance with customer contracts
Review outbound reports to verify that shipments align with schedules and resolve any delays or missed deliveries
Generate and review various customer reports, sharing relevant updates with customers or the sales team
Perform daily checks on order entries from other specialists to ensure accuracy
Provide follow-up communication and correspondence to customers as needed to maintain satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Sales/Customer Service Specialist

We are looking for a detail-oriented and proactive Sales/Customer Service Specia...

Location

United States , Cleveland, Ohio; Akron

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Must have call center experience!
Proven experience in sales administration and customer service roles.
Strong communication and interpersonal skills to effectively interact with clients and team members.
Ability to manage time efficiently and handle multiple tasks in a fast-paced environment.
Proficiency in Microsoft Office Suite and familiarity with sales management tools.
Willingness to travel occasionally for trade shows and business events.
Excellent organizational skills and attention to detail.
Self-motivated with the ability to work independently and collaboratively.
Knowledge of sales processes and a proactive approach to identifying opportunities.

Job Responsibility

Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data.
Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships.
Participate in trade shows and association meetings to represent the company and support promotional activities.
Collaborate with internal teams to ensure accurate and efficient order processing.
Monitor sales metrics and prepare reports to assist in decision-making.
Coordinate schedules and travel arrangements for sales events.
Maintain organized records of sales transactions and client correspondence.
Assist with inside sales activities, including follow-ups and lead generation.
Support direct sales efforts by identifying opportunities and engaging with potential customers.
Stay informed about industry trends to provide insights and recommendations for sales strategies.

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Sales/Customer Service Specialist

We are looking for a detail-oriented and proactive Sales/Customer Service Specia...

Location

United States , Cleveland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in sales administration and customer service roles
Strong communication and interpersonal skills to effectively interact with clients and team members
Ability to manage time efficiently and handle multiple tasks in a fast-paced environment
Proficiency in Microsoft Office Suite and familiarity with sales management tools
Willingness to travel occasionally for trade shows and business events
Excellent organizational skills and attention to detail
Self-motivated with the ability to work independently and collaboratively
Knowledge of sales processes and a proactive approach to identifying opportunities

Job Responsibility

Provide administrative support to the sales team by handling quotes, managing orders, and ensuring timely entry of sales data
Deliver exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships
Participate in trade shows and association meetings to represent the company and support promotional activities
Collaborate with internal teams to ensure accurate and efficient order processing
Monitor sales metrics and prepare reports to assist in decision-making
Coordinate schedules and travel arrangements for sales events
Maintain organized records of sales transactions and client correspondence
Assist with inside sales activities, including follow-ups and lead generation
Support direct sales efforts by identifying opportunities and engaging with potential customers
Stay informed about industry trends to provide insights and recommendations for sales strategies

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Patient Access Specialist

We are looking for a Patient Access Specialist to support patient intake and acc...

Location

United States , Lewiston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, patient access, registration, or a related administrative healthcare support role
Strong administrative and data entry skills with close attention to detail and accuracy
Ability to collect and review insurance, demographic, and financial information in a fast-paced environment
Experience handling payment collection conversations professionally and respectfully
Comfortable explaining forms, obtaining signatures, and documenting information according to established procedures
Working knowledge of insurance verification, eligibility review, or healthcare billing support processes is preferred
Strong verbal communication skills and the ability to interact with patients compassionately and professionally

Job Responsibility

Manage patient admissions, registration, and pre-registration activities to ensure accounts are created accurately before scheduled services
Gather and update demographic, insurance, and guarantor details through direct interaction with patients, including inbound and outbound phone communication
Review physician orders, assign appropriate medical record numbers, and confirm required information is complete to support timely service delivery
Verify coverage and benefits, document eligibility findings in the system, and select the correct insurance plan details to support clean claims and point-of-service collection efforts
Explain consent forms, treatment acknowledgments, and patient education materials in a clear and compassionate manner, obtaining signatures and required documentation from patients or legal representatives
Discuss patient financial obligations, collect point-of-service payments and outstanding balances when applicable, and outline available payment plan options
Perform medical necessity screening for applicable services, notify Medicare patients when coverage limitations may apply, and provide the appropriate notices and supporting documents
Use auditing and reporting tools to review account accuracy, correct discrepancies, and provide relevant quality data to Patient Access leadership
Deliver courteous, empathetic service in every interaction while following established hospital policies, procedures, and compliance requirements

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

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Customer Service Representative / Order Entry Specialist

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