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Customer Service Representative - Order Desk

https://www.randstad.com Logo

Randstad

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Location:
Canada , Mississauga

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

20.00 - 22.00 CAD / Hour
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Job Description:

Are you a solutions-oriented professional looking to grow your career in customer care? Our client, a prominent leader in the manufacturing & logistics sector, is seeking a dedicated Customer Service Representative - Order Desk to join their high-performing team in Mississauga for a 12 month contract. As a global leader in talent solutions, Randstad is proud to partner with organizations that prioritize excellence and professional development. This Customer Service Representative - Order Desk position is a critical link in the customer care department, ensuring that every client order is handled with precision and care. In this Customer Service Representative - Order Desk role, you will be the primary point of contact for order management, leveraging your expertise to maintain high standards of service. Working within the customer care category, you will collaborate closely with the manufacturing & logistics teams to coordinate shipments, resolve order discrepancies, and manage client expectations in Mississauga.

Job Responsibility:

  • Manage the full order entry process from initial receipt to final delivery confirmation
  • Provide exceptional customer care by responding to inquiries regarding product availability, pricing, and shipping status
  • Process a high volume of orders accurately within the company's ERP system (SAP/Microsft Dynamics)
  • Liaise with the manufacturing & logistics department to ensure timely production and dispatch of goods
  • Resolve complex order issues, including returns, credits, and shipping delays, with a focus on client retention
  • Maintain up-to-date customer records and order history in the CRM database
  • Support the customer care management team with reporting on order trends and service level agreements

Requirements:

  • Minimum of 2–3 years of experience as a Customer Service Representative - Order Desk or similar role
  • Exceptional attention to detail and accuracy when handling complex order specifications
  • Strong communication skills, both written and verbal, with a professional and friendly tone
  • Proficiency in ERP software like SAP and Microsft Dynamics as well as Microsoft Office Suite (Excel, Outlook)
  • Ability to multitask and prioritize effectively in a fast-paced manufacturing & logistics setting
  • Strong problem-solving skills and the ability to think critically under pressure
  • Demonstrated ability to manage 50+ orders daily with a high degree of accuracy
  • A reliable and proactive attitude toward supporting the customer care team
What we offer:
  • Competitive hourly rate in the customer care field
  • Hybrid work environment - Tuesdays and Thurdays onsite
  • Equipment provided
  • Opportunity to work with an industry leader in manufacturing & logistics
  • Stable daytime hours with a focus on work-life balance
  • Professional development and training from a trusted partner like Randstad
  • Convenient Mississauga location with onsite parking
  • Opportunity for permanency

Additional Information:

Job Posted:
March 25, 2026

Expiration:
May 08, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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