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Customer Service Representative/Office Administrator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Chicago

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a dependable, detail-oriented individual to support customer interactions and office coordination for a long-term contract position. This role focuses on delivering prompt assistance to callers, managing order information accurately, and helping maintain smooth day-to-day administrative operations. The ideal candidate brings strong communication skills, a service-minded approach, and the ability to handle both phone-based support and clerical tasks in a fast-paced environment.

Job Responsibility:

  • Respond to incoming customer calls courteously, providing clear information and resolving routine service questions efficiently
  • Place outbound calls as needed to follow up on customer requests, confirm details, or provide status updates
  • Enter customer orders and related data into internal systems with close attention to accuracy and completeness
  • Support front-office administrative activities to help ensure daily workflows remain organized and on schedule
  • Address customer concerns in a courteous manner and escalate more complex issues when appropriate
  • Maintain detailed records of calls, requests, and transactions to support service quality and operational tracking
  • Coordinate with internal team members to ensure customer needs are handled promptly and correctly

Requirements:

  • Previous experience in a customer service or call center environment
  • Ability to manage a high volume of inbound calls while maintaining professionalism and accuracy
  • Familiarity with order entry processes and data input tasks
  • Strong verbal and written communication skills with a customer-focused mindset
  • Comfortable making outbound calls for follow-up and issue resolution
  • Proficiency with standard office software and general administrative procedures
  • Strong organizational skills and the ability to prioritize multiple tasks effectively
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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