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We are looking for a dependable, detail-oriented individual to support customer interactions and office coordination for a long-term contract position. This role focuses on delivering prompt assistance to callers, managing order information accurately, and helping maintain smooth day-to-day administrative operations. The ideal candidate brings strong communication skills, a service-minded approach, and the ability to handle both phone-based support and clerical tasks in a fast-paced environment.
Job Responsibility:
Respond to incoming customer calls courteously, providing clear information and resolving routine service questions efficiently
Place outbound calls as needed to follow up on customer requests, confirm details, or provide status updates
Enter customer orders and related data into internal systems with close attention to accuracy and completeness
Support front-office administrative activities to help ensure daily workflows remain organized and on schedule
Address customer concerns in a courteous manner and escalate more complex issues when appropriate
Maintain detailed records of calls, requests, and transactions to support service quality and operational tracking
Coordinate with internal team members to ensure customer needs are handled promptly and correctly
Requirements:
Previous experience in a customer service or call center environment
Ability to manage a high volume of inbound calls while maintaining professionalism and accuracy
Familiarity with order entry processes and data input tasks
Strong verbal and written communication skills with a customer-focused mindset
Comfortable making outbound calls for follow-up and issue resolution
Proficiency with standard office software and general administrative procedures
Strong organizational skills and the ability to prioritize multiple tasks effectively
What we offer:
Medical, vision, dental, and life and disability insurance