Customer Service Representative, Nutrition & Hospital Hardware Job at Baxter (Old Toongabbie)

Job Description

We are seeking a Customer Service Representative to join our Customer Care team at Baxter. As a key member of our team, you will play a critical role in providing a professional and responsive support service that will provide our customers and patients a positive experience in the fulfilment and delivery of orders. Reporting to the Customer Service Team Leader, you will interact directly with Customers and Home patients either by telephone, electronically or face to face, providing and processing information in response to enquiries, concerns and requests about products and services. This role will be based at our Old Toongabbie office working in a hybrid arrangement that will include working 3 days from the office and 2 days from home.

Job Responsibility

Respond promptly to all customer enquiries in a manner that will enhance their experience and make them want to deal with Baxter as their number one choice
Deal directly with customers and/or home patients either by telephone, electronically or face to face
Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested
Adhere to Stocktake schedule and ensure orders are processed in time to meet delivery lead times
Assist customers and Home patients with order related enquiries including product availability, pricing, enquiries and product complaints
Handle and resolve customer complaints by obtaining and evaluating all relevant information
Organise the return of products in accordance with the current Terms of Sale
Complete customer credits in line with Baxter's current credit policy
Raise Adverse Events, Product Complaints and demonstrate respect for Patient privacy.

Requirements

Minimum 1-3 years of experience within Customer Service
Proficiency in MS Office Suite
Prior experience using CRM systems such as Salesforce, JDE are good to have
Ability to make quick decisions and perform efficiently and effectively
Competence in handling multi-source information
Strong written and verbal communication skills
Technical support experience for Customer Service is desirable
Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

Nice to have

Prior experience using CRM systems such as Salesforce, JDE
Technical support experience for Customer Service is desirable
Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

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Customer Service Representative, Nutrition & Hospital Hardware

Job Description

Job Responsibility

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