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TTEC Logo TTEC · Customer Service

Customer Service Representative - Luxury Retail

United States, Austin 16.00 USD / Hour · Job Posted January 26, 2026
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Job Description

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Job Responsibility

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • Recommendations of products or services
  • Closing a sale may be required

Requirements

  • An appreciation for high fashion brands and luxury customer service
  • 1 year or more of customer service experience
  • 1 year or more post-secondary education OR 2 years equivalent work experience
  • Recognize and solve problems of mid-to-high level customer service issues
  • Computer experience
  • High speed internet (> 35 mbps)
  • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
  • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What we offer

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starting at $16 per hour plus performance bonus opportunities
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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