Customer Service Representative - Luxury Retail Job at TTEC (Austin)

Temporary German Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll provide exceptional...

Location

United Kingdom

Salary:

23809.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally within a multi-channel contact centre
Understanding, empathetic and passionate about delivering an exceptional customer experience every time
Able to support customers through a variety of channels – phone, email, chat, WhatsApp, and social media
Impeccable oral and written communication skills, with the ability to actively listen to customers

Job Responsibility

Provide exceptional pre- and post-sale customer support for one of our luxury clothing and accessories clients in the German and English language
Support our customers via phone, email, live chat, WhatsApp, and social media
Help customers with enquiries about their online and in-store purchases, from tracking orders and managing returns, to resolving warranty or product quality issues
Handle each interaction with professionalism, empathy and efficiency, always aiming for first-contact resolution and an outstanding customer experience

What we offer

Regular incentives
30% discount for all Coach and Kate Spade products
2 weeks fully paid training

Fulltime

Assistant Store Manager

Reporting to the Store Manager, the Assistant Store Manager of AMI PARIS South C...

Location

United States , Los Angeles

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

Minimum of 2 years of luxury management experience
Team player with a strong sense of team leadership to deliver results beyond expectations
Detail oriented, operationally sound
Excellent customer service skills and strong ability to foster a customer-service spirit in store
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends
A second language preferred

Job Responsibility

Aid the Store Manager in the day-to-day responsibilities
In the absence of the Store Manager, be responsible for the smooth running of the store and any operational duties
Manage reception of the goods and ensure they are correctly validated in the systems
Ensure that the store is well maintained: presentation of products, cleanliness, maintenance of the premises
Follow-up & manage inventory (rotating inventories, management of cash register and stock errors, etc.)
Actively participate in the Visual Merchandising of the store, follow VM guidelines and propose options during rotations
Support team to achieve individual and team sales targets
Participate in the recruitment of new team members
Bring the team together by representing and transmitting the AMI culture
Continually share with the team products and brand knowledge

Keyholder Client Advisor

AMI is looking for a Keyholder to join our Greene! Reporting to the Store Manage...

Location

United States , New York

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

At least 2+ years of experience in retail management
Experience in stock managing, operations, or retail preferred
Familiar with sales techniques
Smiling, dynamic, involved, and excellent interpersonal skills
Team player with a strong sense of team leadership to deliver results beyond expectations
Mastering customer service skills and demonstrating ability to foster a customer-service spirit
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends

Job Responsibility

DRIVING SALE: Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients
Supports team to achieve individual and store sales targets
Sees business opportunities and possible challenges to help initiate changes and improve the business
CUSTOMER RELATIONS: You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI
Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
Understands customer needs and proposes a relevant selection of products while encouraging cross selling
Assists customers during fittings and accommodates any alterations when needed
Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients
Introduces new customers to the brand
TEAM MANAGEMENT: Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment

What we offer

Join a fast-growing and caring fashion house
Have a rewarding experience in a brand that promotes "Friendly Luxury"
Join a stimulating and passionate team

Fulltime

Concession Manager

The Concession Manager role is an exciting opportunity to help drive sales and e...

Location

United Kingdom , London

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts

Boutique Manager

The Concession Manager role is an exciting opportunity to help: drive sales and ...

Location

United Kingdom , Liverpool

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth a improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts

Fulltime

Keyholder Client Advisor

AMI is looking for a Keyholder to join our Melrose team! Reporting to the Store ...

Location

United States , Los Angeles

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

At least 2+ years of experience in retail management
Experience in stock managing, operations, or retail preferred
Familiar with sales techniques
Smiling, dynamic, involved, and excellent interpersonal skills
Team player with a strong sense of team leadership to deliver results beyond expectations
Mastering customer service skills and demonstrating ability to foster a customer-service spirit
Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends
A second language would be appreciated

Job Responsibility

Drive sales and performance and continually create engaging client experience and long-term relationships with clients
Support team to achieve individual and store sales targets
See business opportunities and possible challenges to help initiate changes and improve the business
Engage with customers in offering a unique experience and assisting them in exploring the world of AMI
Welcome customers according to AMI values: being friendly, smiling, and always in a good mood
Understand customer needs and propose a relevant selection of products while encouraging cross selling
Assist customers during fittings and accommodate any alterations when needed
Drive the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients
Introduce new customers to the brand
Support team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment

What we offer

Join a fast-growing and caring fashion house
Have a rewarding experience in a brand that promotes "Friendly Luxury."
Join a stimulating and passionate team

Fulltime

Gucci Team Manager

If you are a Dream-maker, this is the place for you. Together, we’ll create the ...

Location

United States of America , Sunrise

Salary:

Not provided

Groupe Kering

Expiration Date

Until further notice

Requirements

Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry
A Bachelor’s Degree in a related field is preferred
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Proven ability to drive positive client experiences that build loyalty and deliver measurable results
Ability to manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
Industry awareness and strong business acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the fashion industry
Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism

Job Responsibility

Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude
Lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals
Develop and grow the talent within your team
Represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace
Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high
Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
Lead morning briefings as and when required, delivering key business communication and daily objectives
Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors
Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans

Fulltime

Boutique Manager

The Concession Manager role is an exciting opportunity to help: drive sales and ...

Location

United Kingdom , Leeds

Salary:

Not provided

Monica Vinader

Expiration Date

Until further notice

Requirements

Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles
A demonstrated passion for customer service and delivering exceptional customer experiences
People management skills and an ability to deal with escalations effectively
Commercial awareness with a track record of improving sales, KPIs and driving targets
Excellent communication and interpersonal skills
Ability to work well under pressure in a fast paced environment with a flexible approach
Organised with an ability to produce quality work within deadlines
Proactive approach with a solution focused mindset at all times
Fully flexible to work across all locations and shift times
Ability to document your authorisation to work in the United Kingdom

Job Responsibility

Drive and exceed the sales budget
Develop and implement an action orientated business plan for your location
Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader company guidelines to drive repeat business, setting the example for your team to follow
Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Coach and develop your team through feedback and regular performance reviews to help them develop their career
Manage the team in accordance with company policy and procedures, escalating issues as they arise
Support the recruitment process, interviewing candidates and compile feedback from trial shifts

Fulltime

Customer Service Representative - Luxury Retail

TTEC

Location:
United States , Austin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Representative - Luxury Retail