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Customer service representative - insurance

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montreal

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

21.42 CAD / Hour
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Job Description:

Join a dynamic team in the insurance industry! We are looking for a Bilingual (French/English) Customer Service Representative to support our clients in managing their insurance benefits, particularly in medical insurance. If you have experience in a call center or customer service role within the insurance sector, this opportunity is for you! ... If you are looking for a stimulating work environment and are passionate about providing top-quality customer service in the insurance sector, submit your application now!

Job Responsibility:

  • Handle incoming calls, chats, and tickets while adhering to quality standards and response times
  • Develop in-depth knowledge of insurance products and services to effectively assist customers
  • Engage in active listening to clarify information and provide suitable solutions
  • Accurately document customer inquiries and resolutions
  • Deliver exceptional and professional customer service
  • Maintain high performance levels in a KPI-driven environment
  • Ensure compliance by strictly following policies and procedures
  • Collaborate with the team to foster a positive work environment

Requirements:

  • Fluency in French and English (spoken and written) is essential
  • Experience in customer service or call centers within the insurance industry (minimum 3 years)
  • Experience in assisting policyholders, particularly in medical insurance
  • Excellent communication, listening, and empathy skills
  • Ability to multitask and manage time efficiently
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
What we offer:
  • Remote position for a great work-life balance
  • 6-month contract with potential for extension
  • Stimulating and collaborative environment
  • Opportunity to gain solid expertise in the insurance sector

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 28, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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