Customer Service Representative (Inside Sales)

• Responsibly fulfilling customer orders and managing incoming customer calls
• Responding to basic customer inquiries regarding products, providing quotes, and handling order entry
• Placing customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
• Influencing Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
• Adjusting non-contract customer pricing to meet the demands of the customer based on competition, while maximizing profit
• Building customer relationships to drive repeat business by relating to the customer and driving process improvements
• Ordering items to ensure appropriate inventory levels are maintained for customers
• Placing orders without approval for orders up to $5,000 per line and $10,000 per purchase order
• Sourcing products in branch inventory, distribution center inventory or supplier inventory
• Determining the most cost effective shipping method for customer orders
• Partnering with Account Representatives to ensure customer satisfaction
• Expediting backorders
• Pulling inventory and preparing order for shipment to customer
• Handling customer returns
• Performing other duties as assigned

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination
• Reliability, organization, and attention to detail required
• Strong communication skills including written, verbal, and listening
• Ability to multi-task and time management skills required
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
• Product knowledge is preferred

Product knowledge is preferred

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick pay
• holiday pay