Customer Service Representative (Inbound) Job at IKEA (Tempe)

Job Responsibility

Providing high-quality support across all remote channels (phone, webchat, email, and live video) to create meaningful customer interactions and build trust in the IKEA brand
Actively driving sales by offering relevant home furnishing solutions and guiding customers through the buying journey using effective remote selling techniques
Understanding customer needs and balancing them with business goals by confidently steering conversations, including cross-selling and upselling where appropriate
Using digital tools and planning solutions to enhance the customer experience and maximise sales outcomes
Staying up to date with IKEA products, services, and commercial priorities to effectively support and influence purchasing decisions
Capturing and sharing customer insights and feedback to contribute to continuous improvement across the business
Collaborating with team members and contributing to shared goals, performance targets, and a culture of togetherness

Experience in a contact centre, remote sales, or customer service environment, with exposure to inbound sales or solution-based selling is preferred
Strong sales mindset, with the ability to confidently guide conversations and identify opportunities to drive sales growth
Passion for home furnishing and interest in helping customers create a better life at home
Excellent communication skills, with the ability to adapt your style across different channels in a friendly, clear, and professional manner
Ability to manage multiple tasks and systems simultaneously in a dynamic digital environment
Proven ability to work towards KPIs and achieve individual and team performance goals
A collaborative team player who shares knowledge, insights, and contributes to a positive team culture

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support