Customer Service Representative (Inbound Contact Centre) Job at My NRMA (Newcastle)

Customer Sales Representative (Inbound Contact Centre)

Become a part of NRMA as an Inbound Customer Sales Representative, where you'll ...

Location

Australia , Newcastle

Salary:

Not provided

My NRMA

Expiration Date

Until further notice

Requirements

Have significant customer service and/or sales-based experience in a similar customer facing or office-based environment
Can thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure
Are resilient and able to maintain focus during unexpected challenges, quickly bouncing back from difficult situations with positivity, enthusiasm, and a can-do attitude
Demonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever required
Show empathy and initiative to be solutions focused, making every member feel heard, safe, and supported
Have outstanding listening and communication skills and act with professionalism and discretion
Are tech-savvy, detail-oriented, and comfortable navigating multiple computer systems
Love being part of a team, connecting virtually and in person with colleagues
Are self-motivated and able to work autonomously in a remote team environment
Confidence in working with KPIs and targets in our customer needs-based inbound sales environment

Job Responsibility

Be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership
Thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles
Seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others

What we offer

Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly
Shift loading for working weekends and public holidays
Time for you: 5 weeks of annual leave plus a special "Me" day after your first year
Awesome discounts: Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership
Career pathways: NRMA is all about career progression
Market leading 26 weeks paid parental leave entitlements, irrespective of primary carer status

Fulltime

Customer Sales Representative (Inbound Contact Centre)

Become a part of NRMA as an Inbound Customer Sales Representative, where you'll ...

Location

Australia , Wollongong

Salary:

Not provided

My NRMA

Expiration Date

Until further notice

Requirements

Have significant customer service and/or sales-based experience in a similar customer facing or office-based environment
Can thrive in a fast-paced, high-volume call centre environment and keep their cool under pressure
Are resilient and able to maintain focus during unexpected challenges, quickly bouncing back from difficult situations with positivity, enthusiasm, and a can-do attitude
Demonstrate adaptability and an eagerness to embrace change, readily taking on new systems, processes, and tasks whenever required
Show empathy and initiative to be solutions focused, making every member feel heard, safe, and supported
Have outstanding listening and communication skills and act with professionalism and discretion
Are tech-savvy, detail-oriented, and comfortable navigating multiple computer systems
Love being part of a team, connecting virtually and in person with colleagues
Are self-motivated and able to work autonomously in a remote team environment
Confidence in working with KPIs and targets in our customer needs-based inbound sales environment

Job Responsibility

Be the first point of contact with prospective customers and existing members who want to purchase, enquire about, or amend their NRMA Roadside Assistance membership
Thrive by asking effective questions to identify customer needs and offer appropriate solutions that will add value to our members' lifestyles
Engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy, and a passion to help others

What we offer

Sales commission with the potential to earn an extra 36% on top of your annual base salary, paid monthly
Shift loading for working weekends and public holidays
5 weeks of annual leave plus a special Me day after your first year
Save on travel, care hire, holidays, groceries, movies, fitness, insurance and Roadside Assistance with your complimentary myNRMA Rewards membership
Career progression opportunities
Market leading 26 weeks paid parental leave entitlements, irrespective of primary carer status

Fulltime

French Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll deliver professiona...

Location

United Kingdom

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Passion for the fashion industry is also highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word and Excel
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Job Responsibility

Respond to inbound customer enquiries by phone, email, and live chat in both French and English, ensuring care and efficiency
Develop and maintain a full knowledge of Client products and services
Transfer cases to another department or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
Consult product manuals, advising customers of appropriate options and solutions

What we offer

Employee recognition platform
Progression opportunities
Award-winning culture

Fulltime

Italian Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll deliver professiona...

Location

United Kingdom

Salary:

13218.40 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and Italian, with an ability to personalise communications
Previous customer service experience in a contact centre is highly advantageous
Passion for the fashion industry is also highly advantageous
Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word and Excel
Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience

Job Responsibility

Respond to inbound customer enquiries by phone, email, and live chat in both Italian and English, ensuring care and efficiency
Develop and maintain a full knowledge of Client products and services
Transfer cases to another department or escalate to a senior member of staff as required
Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures
Consult product manuals, advising customers of appropriate options and solutions

What we offer

Employee recognition platform
progression opportunities
award-winning culture
electronic equipment provided

Parttime