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Robert Half Logo Robert Half · Customer Service

Customer Service Representative III

United States, Baltimore · Job Posted May 05, 2026
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Job Description

We are looking for a Customer Service Representative III to support appraisal review activities for residential real estate matters in Baltimore, Maryland. This Long-term Contract position is ideal for someone who understands the local housing market, can evaluate comparable sales data, and can identify appraisal submissions that require further review. The person in this role will help ensure appraisal evaluations are handled accurately, consistently, and in alignment with applicable housing standards and fair housing considerations.

Job Responsibility

  • Examine incoming residential appraisal reports and assess whether the analysis and supporting market data appear reasonable and complete
  • Review comparable property information within the Baltimore, Maryland market to help determine when an appraisal can be processed and when it should be elevated for specialist review
  • Identify appraisal files that meet defined escalation criteria and route those cases to the appropriate city appraiser for further evaluation
  • Apply knowledge of residential real estate practices and comparative market analysis to support sound, well-documented decisions
  • Maintain clear records of appraisal review outcomes, supporting observations, and escalation decisions
  • Communicate with internal stakeholders regarding appraisal status, documentation needs, and review findings in a thorough and organized manner
  • Support consistent handling of appraisal submissions while observing fair housing requirements and related regulatory expectations

Requirements

  • At least 1 year of experience in residential real estate, appraisal review, property valuation, or a closely related field
  • Familiarity with the Baltimore real estate market and the ability to assess comparable sales data effectively
  • Working knowledge of residential appraisals, valuation methods, and comparative market analysis
  • Understanding of Fair Housing principles and applicable compliance considerations
  • Ability to recognize issues that warrant escalation and exercise sound judgment during file review
  • Strong written and verbal communication skills with attention to documentation accuracy
  • Proficiency in organizing case information, managing multiple reviews, and meeting deadlines

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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