Customer Service Representative III Job at Hubbell Incorporated (Greenville)

Technical Solutions Cons III

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Vocational: apprenticeship/certification completion
Associate degree
BA/BS or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end-user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader providing direction to team activities
Review and may resolve complex business issues
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Utilize Information Technology Information Libraries (ITIL)
Add case resolution to KMS
Partner frequently with the Sales Pursuit team.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Inclusive culture.

Fulltime

Customer Account Manager III

The Customer Account Manager III, Germany will report directly to the German Cus...

Location

Germany , Trier

Salary:

Not provided

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a field related to essential duties
or Associates Degree and 2 years of relevant experience
or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
Demonstrated ability to exercise sound judgment in selecting methods and techniques to achieve effective solutions
Comprehensive customer service expertise, including: Strong understanding of customer service, billing, insurance, and data entry processes
Advanced proficiency in customer service systems
Deep knowledge of the drivers of customer satisfaction and the ability to serve as an internal champion for both the field sales team and health care providers
Demonstrated commitment to prioritizing the needs of those seeking information from the Company
Fluency in German and English required
Proficiency in Microsoft Office, to include Word, Excel, PowerPoint, Outlook, and SharePoint

Job Responsibility

Inspire and drive customer success culture across the commercial organization
Identify and execute effective solutions to address all client’s critical business issues
Advocate customer needs through cross-functional internal partnerships with commercial, services, operations, and logistics
Provide inside sales support to German assigned territory field sales staff: Regional Oncogenomic Liaisons (ROLs), Sales Manager & Country Manager
Define and track account KPIs to measure effectiveness of the account
be responsible for preparing and communicating executive summary of progress and achievements within accounts to commercial team
Partner with the Customer Service team to develop efficiency and process improvements to enhance the customer experience
Handle and resolve escalated complex customer requests or complaints, as appropriate
Answer incoming calls to the Customer service hotline during business hours and reply to phone messages left overnight when the phones are not staffed. Document all calls according to Customer Service Policy and Procedures
Oversee order fulfillment for all orders originating in Germany, including assistance with the retrieval of specimens from submitting hospital and collaborating with field sales to ensure the ordering experience of the customer is seamless, timely and effective

Fulltime

Bilingual Customer Service Representative III

The Customer Service Representative III supports the administrative management o...

Location

Canada , Gatineau

Salary:

25.18 USD / Hour

Randstad

Expiration Date

June 04, 2026

Requirements

Must be fluent in French (speaking, reading, writing)
Proficient knowledge of English (speaking, reading, writing)
Excellent communication and active listening skills
Strong sales abilities and upselling techniques
Ability to work efficiently in a fast-paced environment
Skilled at managing multiple changing priorities
Computer-savvy and comfortable using various software systems
Strong knowledge of procedures and ability to follow detailed processes
Problem-solving mindset with a customer-focused approach
Adaptable, patient, and professional under pressure

Job Responsibility

Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
Actively listen and understand customers' needs and provide on the spot solutions in an efficient and courteous manner
Seize opportunities to upsell service and/or product to customers
Become a product & service expert and understand each customer's needs to provide accurate and practical solutions
Cordially and respectfully resolve complaints and transform them into lessons learned
Perform related administrative tasks, as the need arises

What we offer

Contract Duration: 1-Year Contract (with strong potential for extension)

Fulltime

Bilingual Customer Service Representative III

The Customer Service Representative III supports the administrative management o...

Location

Canada , Gatineau

Salary:

25.18 CAD / Hour

Randstad

Expiration Date

May 31, 2026

Requirements

Minimum of 2 years of experience in an administrative, clerical, or data entry role
Intermediate proficiency with Microsoft Office Suite (Excel, Word, Outlook)
High School Diploma
Must be fluent in French (speaking, reading, writing)
Proficient knowledge of English (speaking, reading, writing)
Strong attention to detail, efficient data entry skills, and professional communication

Job Responsibility

Participate in the administrative management of company's Québec’s non-regulated activities
Respond to inquiries from internal and/or external customers, installers, service contractors, etc. while maintaining positive relationships with them
Data entry for rental equipment in various systems
Follow up with customers in a timely manner when required
Perform detailed analysis of various reports
Perform other related administrative duties, as needed

What we offer

Contract Duration: 1-Year Contract (with strong potential for extension)

Fulltime

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