Customer Service Representative III Job at Hubbell Incorporated (Greenville)

Technical Solutions Cons III

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Vocational: apprenticeship/certification completion
Associate degree
BA/BS or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end-user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader providing direction to team activities
Review and may resolve complex business issues
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Utilize Information Technology Information Libraries (ITIL)
Add case resolution to KMS
Partner frequently with the Sales Pursuit team.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Inclusive culture.

Fulltime

Customer Account Manager III

The Customer Account Manager III, Germany will report directly to the German Cus...

Location

Germany , Trier

Salary:

Not provided

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in a field related to essential duties
or Associates Degree and 2 years of relevant experience
or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
Demonstrated ability to exercise sound judgment in selecting methods and techniques to achieve effective solutions
Comprehensive customer service expertise, including: Strong understanding of customer service, billing, insurance, and data entry processes
Advanced proficiency in customer service systems
Deep knowledge of the drivers of customer satisfaction and the ability to serve as an internal champion for both the field sales team and health care providers
Demonstrated commitment to prioritizing the needs of those seeking information from the Company
Fluency in German and English required
Proficiency in Microsoft Office, to include Word, Excel, PowerPoint, Outlook, and SharePoint

Job Responsibility

Inspire and drive customer success culture across the commercial organization
Identify and execute effective solutions to address all client’s critical business issues
Advocate customer needs through cross-functional internal partnerships with commercial, services, operations, and logistics
Provide inside sales support to German assigned territory field sales staff: Regional Oncogenomic Liaisons (ROLs), Sales Manager & Country Manager
Define and track account KPIs to measure effectiveness of the account
be responsible for preparing and communicating executive summary of progress and achievements within accounts to commercial team
Partner with the Customer Service team to develop efficiency and process improvements to enhance the customer experience
Handle and resolve escalated complex customer requests or complaints, as appropriate
Answer incoming calls to the Customer service hotline during business hours and reply to phone messages left overnight when the phones are not staffed. Document all calls according to Customer Service Policy and Procedures
Oversee order fulfillment for all orders originating in Germany, including assistance with the retrieval of specimens from submitting hospital and collaborating with field sales to ensure the ordering experience of the customer is seamless, timely and effective

Fulltime

Customer Service Center Billing Representative III

Individual must possess excellent communication and interpersonal skills, be sen...

Location

United States , Windsor

Salary:

Not provided

EVERSOURCE

Expiration Date

Until further notice

Requirements

High school diploma, Associate degree preferred
Strong Team Player, however can work independently as necessary
Positive Attitude
Excellent interpersonal written and verbal skills are required
The ability to be detailed oriented, but can visualize the larger impact of a series of transactions
Comfortable working with both automated and manual processes
Proficient knowledge of Excel, Outlook, Word, and PowerPoint
Ability to multi-task and address multiple priorities simultaneously
Strong analytical skills
2 years of Customer Service Experience

Job Responsibility

Perform various detailed billing functions and analysis in connection with gas and electric operations
Take ownership of and responsibility for every task assigned, anticipating customer expectations and giving the highest priority to customer satisfaction
Responding to emergency situations to meet customers’ needs is part of every employee’s role
May be called to assist during an emergency outside of normal responsibilities, work hours and location

Fulltime

Outpatient Access Representative III

Coordinates activities of Outpatient Access employees. Acts as a resource to sta...

Location

United States of America , Rochester

Salary:

18.71 - 25.27 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years' experience in an administrative capacity or customer service field required
Medical terminology experience required
Demonstrated customer relations skills preferred

Job Responsibility

Coordinates activities of Outpatient Access employees
Acts as a resource to staff performing those functions in a clinic setting
Monitors and ensures that all functions are completed in an accurate, efficient, and customer friendly manner
Coordinates all staff training activities
Assists clinic leadership through various aspects of operational support
Performs duties of Outpatient Access as required by departmental needs
Sets the standard for customer service, accuracy, and efficiency in the Outpatient Access work areas
May take on one or more specialized functions, as assigned, including Human Resources, Prior Authorizations, Referral Coordinator, or Direct Provider Support
Identifies, implements and monitors operational changes to improve clinic functioning
Updates and creates new policies and procedures

Fulltime

Outpatient Access Representative III

Coordinates activities of Outpatient Access employees. Acts as a resource to sta...

Location

United States of America , Rochester

Salary:

19.08 - 25.77 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

High School diploma and 2 years' experience in an administrative capacity or customer service field required
Medical terminology experience required
Demonstrated customer relations skills preferred

Job Responsibility

Coordinates activities of Outpatient Access employees
Acts as a resource to staff performing functions in a clinic setting
Monitors and ensures all functions are completed accurately, efficiently, and in a customer friendly manner
Coordinates all staff training activities
Assists clinic leadership through various aspects of operational support
May assist with lead duties such as personnel related matters, including performance evaluations
May be the front office eRecord superuser
Assist with workflow design and implementation
Serve as the front office expert supporting referral coordination, prior authorizations
Be assigned as main provider support

Fulltime

Technical Customer Service Representative

As a Technical Customer Service Representative, you will focus on providing exce...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

5 or more years of experience in a high volume customer service/call center managing calls and emails, preferably external customer-facing
Experience troubleshooting medical devices or Level 1 software applications support
Strong written and oral communication skills in English
Experience in using ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
Experience supporting users from US, Canada, or ANZ is preferred

Job Responsibility

Provide technical support to ResMed’s internal and external customers and business partners focusing on software support, device support, and general customer education through calls and email cases
Provide order, returns, complaints, credit, and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions
Respond to customer inquiries and complaints in a professional manner
attempt to resolve complaints successfully in accordance with established guidelines
attempt to troubleshoot customers' problems
Inform supervision/management of all unresolved complaints
Document all technical inquiries and customer-reported problems in the ticketing system, including the nature of the support inquiry and the recommended resolution
Document customer transactions accurately in Oracle
Ensure pricing approval process is supported and works in compliance with Customer Service policies and procedures
Meet SLA, contact center QA standards, and other quality metrics

Fulltime

Patient Access Representative III

Baptist Health is currently hiring for a Patient Access Rep III to join our Pati...

Location

United States , Jacksonville

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

High School Diploma/GED
1-2 years Customer Service Experience
1-2 years Insurance Experience
1-2 years Healthcare Experience
Certified Healthcare Access Associate (CHAA) Preferred
Bachelor's Degree Preferred

Job Responsibility

Registering patients accurately and efficiently
Utilizing multiple systems and interfaces
Cross-Training to work in multiple patient access areas
Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
Contributing to PAS Goals as defined annually
Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
Maintaining a professional relationship with all clinical and non-clinical team members
Being able to articulate compliance documentation and ensure completion of required patient consent forms
Maintaining patient privacy in accordance with HIPAA guidelines
On Call Team during week-long rotations

Parttime

Pas Specialist Iii

We are the duck. We develop and empower our people, cultivate relationships, giv...

Location

United States

Salary:

43000.00 - 53000.00 USD / Year

Aflac

Expiration Date

March 03, 2026

Requirements

High School Diploma or Equivalent
Three years of job-related experience
Knowledge of terminology to perform policy maintenance and accounting
Extensive knowledge of Aflac systems
Knowledge of Aflac’s new business procedures, plan codes, and premiums
Extensive knowledge of Aflac’s products/services
Good teamwork skills
Excellent interpersonal communication, customer service, and telephone customer service skills
Good comprehension, writing, and grammar skills
Strong research, math, and reasoning abilities

Job Responsibility

Reconciles and services invoices and account payments
identifies discrepancies or account variances and takes the necessary steps to resolve or refer issues
ensures that activity is recorded accurately and promptly
Communicates with payroll accounts, policyholders, associates, or coordinators and various departments to obtain additional information or confirm changes
represents the department as subject matter expert
Provides thorough and accurate responses to customer requests/inquiries
reviews data for accuracy and completeness
enters data while maintaining established service/productivity levels
Gathers, reviews, and analyzes information to determine if reissue or denial is appropriate
completes reissues for newly issued policies

What we offer

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO

Fulltime

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Customer Service Representative III

Hubbell Incorporated

Location:
United States , Greenville ▼
Arden
Archdale
Shelton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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Job Description:

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