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Niagara Bottling Logo Niagara Bottling · Customer Service

Customer Service Representative II

United States, Diamond Bar 24.59 - 32.58 USD / Hour · Job Posted May 04, 2026
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Job Description

The Customer Service Representative II (CSR II) provides first level support to their assigned customer accounts. The CSR also provides support to internal/external customers by troubleshooting any order and/or delivery issues. The CSR coordinates closely with the operations, planning, transportation and sales teams.

Job Responsibility

  • Provides first level support to assigned customer accounts
  • Troubleshoots order and/or delivery issues
  • Coordinates with operations, planning, transportation and sales teams
  • Monitors inventory on all finished products for customers
  • Works with Production Planning to ensure product deployment
  • Researches inventory imbalances and identifies root causes and solutions
  • Manages daily/weekly in stock levels
  • Owns customer satisfaction and drives success through problem solving
  • Completes weekly customer scorecard
  • Identifies and innovates new key metrics
  • Works to solve complex, multifaceted issues
  • Helps provide customer assessments
  • Audits key accounts for reason code accuracy
  • Resolves internal process conflict
  • Maintains compliant Open Order Report
  • Validates and reports customer fines and fees
  • Contributes to startup of new customers and new product launches
  • Serves as lead point of contact for customer matters
  • Responds to customer emails/inquiries within 30 minutes
  • Acts as advocate for customer
  • Manages orders to Supply Plan
  • Establishes professional relationships with key personnel
  • Prepares Monthly/Quarterly Customer Updates and Presentations
  • Develops analytical, interpersonal and problem solving skills
  • Responsible for interdepartmental cross training

Requirements

  • 2 Years – Experience in Field or similar manufacturing environment
  • 2 Years – Experience in Position
  • 0 Years – Experience managing people/projects

Nice to have

  • 2 Years– Experience in Field or similar manufacturing environment
  • 2 Years – Experience working in Position
  • 0 Years – Experience managing people/projects
  • Bachelor's Degree in a related field or equivalent work experience

What we offer

  • Paid Time Off for holidays, sick time, and vacation time
  • Paid parental and caregiver leaves
  • Medical, including virtual care options
  • Dental
  • Vision
  • 401(k) with company match
  • Health Savings Account with company match
  • Flexible Spending Accounts
  • Expanded mental wellbeing benefits including free counseling sessions
  • Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
  • Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
  • Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking
  • Tuition reimbursement, college savings plan and scholarship opportunities
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