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Robert Half Logo Robert Half · Customer Service

Customer Service Representative II

United States, Carlsbad · Job Posted June 28, 2026
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Job Description

Are you someone who thrives on solving problems, enjoys digging into technical issues, and takes pride in delivering an exceptional customer experience? We’re partnering with a growing organization looking for a Customer Service Representative II to serve as a trusted resource and brand ambassador for both internal teams and external customers. This is more than just a customer service role—this is your chance to become a go-to expert, helping customers navigate products and systems while ensuring every interaction reflects professionalism, efficiency, and care.

Job Responsibility

  • Provide technical support and troubleshooting assistance to customers via phone, email, and internal channels
  • Respond to and resolve inquiries from both internal stakeholders and external clients in a timely, knowledgeable manner
  • Serve as a brand authority, ensuring consistent messaging and a high-quality customer experience
  • Document interactions, cases, and resolutions within the company’s CRM system
  • Partner cross-functionally with operations, sales, and technical teams to resolve complex issues
  • Utilize ERP and business management systems to track orders, updates, and customer data
  • Assist with general office and administrative support as needed

Requirements

  • 3–5 years of experience in a technical customer service or support role
  • Hands-on experience with CRM platforms (Salesforce or similar)
  • Exposure to ERP systems and business management tools
  • Strong proficiency in Microsoft Office (Excel, Outlook, Word)
  • Excellent communication skills with the ability to simplify technical concepts
  • High attention to detail and ability to multi-task in a fast-paced environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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