Customer Service Representative II

• Guide customers through required procedures and documents necessary for vehicle release or transfer for auction, while explaining associated policies and fees
• Examine police reports, towing receipts, and inventory forms for relevant vehicle impoundment data, ensuring completeness and consistency
• Assess customer-provided documents, such as vehicle registration, driver’s licenses, and insurance coverage, to verify their authenticity and validity
• Identify the necessary steps and paperwork for vehicle release, auction, or disposal based on specific impoundment circumstances and applicable laws
• Access Department of Motor Vehicle databases to check for liens or unresolved violations associated with impounded vehicles
• Coordinate and schedule administrative hearings to resolve disputes related to vehicle impoundment
• Maintain accurate records and documentation while adhering to organizational policies and procedures
• Collaborate with internal teams to ensure seamless communication and resolution of customer inquiries
• Perform additional tasks as required to support customer service and operational goals

• Strong organizational skills with experience in indexing and filing
• Proficiency in electronic record management systems and Microsoft Office applications
• Excellent attention to detail for reviewing and verifying documentation
• Demonstrated ability to provide superior customer service and resolve inquiries effectively
• Familiarity with vehicle impoundment policies and procedures is an advantage
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Strong communication skills to interact professionally with customers and team members
• Willingness to learn and adapt to new systems and processes

Familiarity with vehicle impoundment policies and procedures

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan