Customer Service Representative II Job at Genuine Parts Company (Sunrise)

New

Customer Service Representative II

We are looking for a detail-oriented Customer Service Representative II to suppo...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least one year of experience in office support, administrative processing, or a similar records-based environment
Ability to perform accurate data entry and maintain organized documentation in a fast-paced setting
Strong attention to detail with the ability to verify information across multiple forms and reports
Customer service skills with the ability to assist individuals professionally and address routine questions or issues
Comfortable inspecting vehicles and handling documentation related to keys, valuables, and impounded property
Ability to identify discrepancies, support problem resolution, and escalate concerns when necessary

Job Responsibility

Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility
Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes
Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings against supporting records
Document vehicle condition by taking photographs, with close attention to any visible damage present at the time of receipt
Receive and secure vehicle keys, complete key control documentation, and maintain accurate tracking of stored keys
Remove visible valuables when required, record all personal property, and transfer items to a designated secure storage area using proper chain-of-custody procedures
Complete inventory and control forms by recording billing details, tow information, storage location, and associated property references, then obtain required signatures for accuracy
Enter vehicle and property information into the database, upload supporting images, and assemble complete case files for supervisor review
Label vehicles with tracking identifiers, impound dates, and property references, and maintain a daily log of all vehicles processed
Communicate potential security concerns, including signs of tampering or unsecured custom equipment, to appropriate personnel and assist with related operational tasks as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative II

Under close supervision, the Customer Service Representative II is responsible f...

Location

United States , Indianapolis

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High school diploma or GED
Zero (0) to three (3) years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Strong communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet

Job Responsibility

Responds to basic customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
Partners with Account Representatives to ensure customer satisfaction
Expedites backorders

What we offer

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures custom...

Location

United States , Sandusky

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High school diploma or GED
Three (3) to five (5) years of related experience or an equivalent combination

Job Responsibility

Ensure customer expectations are accurately determined and fully met
Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influence gross profit through negotiating sale price and purchase price within parameters
Adjust non-contract customer pricing to meet demands based on competition while maximizing profit
Build customer relationships to drive repeat business
Order items to ensure appropriate inventory levels
Expedite backorders
Pull inventory and prepare order for shipment
Source products in branch, distribution center or supplier inventory
Determine most cost effective shipping method

What we offer

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation, sick, and holiday pay

Fulltime

New

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures custom...

Location

United States , Greenville

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Strong computer skills
Strong negotiation skills
Basic product knowledge

Job Responsibility

Responds to customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick pay
holiday pay

Fulltime

New

Customer Service Representative Ii

Under close supervision, the Customer Service Representative is responsible for ...

Location

United States , Victoria

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
Reliability, organization, and attention to detail required.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
Product knowledge is preferred.

Job Responsibility

Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Orders items to ensure appropriate inventory levels are maintained for customers.
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Determines the most cost effective shipping method for customer orders.
Partners with Account Representatives to ensure customer satisfaction.

What we offer

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay

Fulltime

New

Customer Service Representative II

Under close supervision, the Customer Service Representative is responsible for ...

Location

United States , Indianapolis

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination

Job Responsibility

Responds to basic customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
Partners with Account Representatives to ensure customer satisfaction

What we offer

Health care coverage
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay

Fulltime

Customer Service Representative II

Under close supervision, the Customer Service Representative is responsible for ...

Location

United States , Austin

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination
Reliability, organization, and attention to detail required
Strong communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Product knowledge is preferred

Job Responsibility

Responds to basic customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
Partners with Account Representatives to ensure customer satisfaction

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation pay
sick pay
holiday pay

Fulltime

Customer Service Representative II

Under limited supervision, the Senior Customer Service Representative responds t...

Location

United States , Indianapolis

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Typically requires a high school diploma or GED
Five (5) or more years of related experience or an equivalent combination

Job Responsibility

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick
holiday pay

Fulltime

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Customer Service Representative II

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