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EVERSOURCE Logo EVERSOURCE · Customer Service

Customer Service Representative II

United States, Windsor 25.95 USD / Hour · Job Posted January 22, 2026
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Job Description

As an energy adviser, you will be at the forefront of the customer experience, handling inbound interactions from our customers, listening to their needs, and taking pride in offering solutions to make their experience a truly exceptional one. You will be immersed in the evolving energy industry, while working both independently and collaboratively on a team that focuses on quality and excellence. This is a union represented position.

Job Responsibility

  • Handling inbound interactions from customers
  • Listening to customer needs and offering solutions
  • Being on-call and working extended hours as well as mandatory overtime to support higher call volumes during times of inclement weather or other major events
  • Working emergency restoration assignment as required

Requirements

  • High school diploma or equivalent required
  • At least 1 year of previous experience helping customers in any capacity/line of work
  • Must pass pre-employment skills testing and background check and drug screening
  • Must be available to work emergency restoration assignment as required
  • Must be available to travel between MA/CT/NH as necessary

Nice to have

The ability to speak Spanish is a plus

What we offer

  • Medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community
  • Annual bonus based on company and individual performance
  • Robust training and onboarding
  • Opportunities for training and career advancement
  • Performance-based Work from Home program
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