CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Customer Service Representative II

United States, Baltimore · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy.

Job Responsibility

  • Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries
  • Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues
  • Enter orders and update customer information accurately within internal systems while maintaining attention to detail
  • Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate
  • Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions
  • Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner
  • Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage

Requirements

  • Demonstrated experience in customer service, call center support, or a similar phone-based service environment
  • Strong verbal communication skills with the ability to explain information clearly and effectively
  • Proven ability to handle inbound and outbound calls while managing multiple customer needs efficiently
  • Experience with order entry and accurate data input in a business or service setting
  • Sound problem-solving skills and the ability to remain calm when working under pressure
  • Reliable attendance and a consistent, detail-oriented approach to daily responsibilities
  • Flexibility to work within assigned scheduling needs

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Representative II

8 matching positions

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures custom...
Location
Location
United States of America , Louisville
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • May handle customer returns
What we offer
What we offer
  • options for healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation
  • sick
  • holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative Ii

Under general supervision, the Customer Service Representative II ensures custom...
Location
Location
United States , Grand Rapids
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
What we offer
What we offer
  • options for healthcare coverage
  • 401(k)
  • tuition
  • reimbursement
  • vacation
  • sick
  • holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures custom...
Location
Location
United States , Taylor
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders. May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • May handle customer returns
What we offer
What we offer
  • options for healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation
  • sick pay
  • holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures custom...
Location
Location
United States , Taylor
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders, may pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • May handle customer returns
What we offer
What we offer
  • healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation pay
  • sick pay
  • holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative II

We are looking for a detail-oriented Customer Service Representative II to suppo...
Location
Location
United States , Baltimore
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • At least one year of experience in office support, administrative processing, or a similar records-based environment
  • Ability to perform accurate data entry and maintain organized documentation in a fast-paced setting
  • Strong attention to detail with the ability to verify information across multiple forms and reports
  • Customer service skills with the ability to assist individuals professionally and address routine questions or issues
  • Comfortable inspecting vehicles and handling documentation related to keys, valuables, and impounded property
  • Ability to identify discrepancies, support problem resolution, and escalate concerns when necessary
Job Responsibility
Job Responsibility
  • Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility
  • Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes
  • Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings against supporting records
  • Document vehicle condition by taking photographs, with close attention to any visible damage present at the time of receipt
  • Receive and secure vehicle keys, complete key control documentation, and maintain accurate tracking of stored keys
  • Remove visible valuables when required, record all personal property, and transfer items to a designated secure storage area using proper chain-of-custody procedures
  • Complete inventory and control forms by recording billing details, tow information, storage location, and associated property references, then obtain required signatures for accuracy
  • Enter vehicle and property information into the database, upload supporting images, and assemble complete case files for supervisor review
  • Label vehicles with tracking identifiers, impound dates, and property references, and maintain a daily log of all vehicles processed
  • Communicate potential security concerns, including signs of tampering or unsecured custom equipment, to appropriate personnel and assist with related operational tasks as needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Service Representative II

Location
Location
United States , Sunrise
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Three (3) to five (5) years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Fluent in both English and Spanish
  • both verbal and written
  • Ability to multi-task and time management skills
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge
  • Reliability, organization, and attention to detail
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
What we offer
What we offer
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative II

Under close supervision, the Customer Service Representative II is responsible f...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Zero (0) to three (3) years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail required
  • Strong communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Job Responsibility
Job Responsibility
  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • Partners with Account Representatives to ensure customer satisfaction
  • Expedites backorders
What we offer
What we offer
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures custom...
Location
Location
United States , Sandusky
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Three (3) to five (5) years of related experience or an equivalent combination
Job Responsibility
Job Responsibility
  • Ensure customer expectations are accurately determined and fully met
  • Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influence gross profit through negotiating sale price and purchase price within parameters
  • Adjust non-contract customer pricing to meet demands based on competition while maximizing profit
  • Build customer relationships to drive repeat business
  • Order items to ensure appropriate inventory levels
  • Expedite backorders
  • Pull inventory and prepare order for shipment
  • Source products in branch, distribution center or supplier inventory
  • Determine most cost effective shipping method
What we offer
What we offer
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation, sick, and holiday pay
  • Fulltime
Read More
Arrow Right