Customer Service Representative II

• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels
• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships
• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail
• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies
• Review order, costing, and account-related information to ensure documentation is complete and properly recorded
• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements
• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices
• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards

• Associate degree or equivalent practical experience
• At least 1 to 3 years of experience in customer service, with prior sales experience preferred
• Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams
• Demonstrated ability to stay organized, manage multiple priorities, and perform well in a fast-moving work environment
• Solid analytical, interpersonal, and problem-solving skills
• High attention to detail when handling records, account information, and service documentation
• Previous experience in technical support or customer-facing operational work is preferred

Previous experience in technical support or customer-facing operational work

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan