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Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
Job Responsibility:
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
May handle customer returns
May support specific customer(s)
Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
Performs other duties as assigned
Responds to customer inquires regarding products, provides quotes, and handles order entry
Due to experience & training, may handle more challenging inquires
Requirements:
High school diploma or GED
Three (3) to five (5) years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Strong computer skills
Strong negotiation skills
Basic product knowledge
Reliability, organization, and attention to detail required
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