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Customer Service Representative II

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Niagara Bottling

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Location:
United States , Diamond Bar

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24.59 - 32.58 USD / Hour
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Job Description:

The Customer Service Representative II (CSR II) provides first level support to their assigned customer accounts. The CSR also provides support to internal/external customers by troubleshooting any order and/or delivery issues. The CSR coordinates closely with the operations, planning, transportation and sales teams.

Job Responsibility:

  • Provides first level support to their assigned customer accounts
  • Provides support to internal/external customers by troubleshooting any order and/or delivery issues
  • Coordinates closely with the operations, planning, transportation and sales teams
  • Ownership of customer satisfaction
  • Drives success through identifying opportunities, problem solving and leading solution development efforts
  • Operates as the lead point of contact for all matters concerning the customers
  • Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon
  • Acts as an advocate for the customer
  • Flexible to travel to on site customer meetings, upon request
  • Manage orders to Supply Plan
  • Maintains a compliant Open Order Report
  • Monitors inventory on all finished products for customers
  • Researches inventory imbalances
  • Completes a weekly customer scorecard
  • Helps to provide customer assessments
  • Audits key accounts to ensure reason code accuracy
  • Resolves internal process conflict
  • Validates and reports customer fines and fees on a weekly basis
  • Key contributor in the startup of new customers and new product launches
  • Establishes productive professional relationships with key personnel
  • Monthly/Quarterly Customer Updates and Presentations
  • Utilizes the resources available to develop their analytical, interpersonal and problem solving skills
  • Responsible for interdepartmental cross training and understanding the supply chain process

Requirements:

  • 2 Years – Experience in Field or similar manufacturing environment
  • 2 Years – Experience in Position
  • 0 Years – Experience managing people/projects
  • experience may include a combination of work experience and education
  • High School Diploma

Nice to have:

  • 2 Years– Experience in Field or similar manufacturing environment
  • 2 Years – Experience working in Position
  • 0 Years – Experience managing people/projects
  • Bachelor's Degree in a related field or equivalent work experience
What we offer:
  • Paid Time Off for holidays, sick time, and vacation time
  • Paid parental and caregiver leaves
  • Medical, including virtual care options
  • Dental
  • Vision
  • 401(k) with company match
  • Health Savings Account with company match
  • Flexible Spending Accounts
  • Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
  • Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
  • Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
  • Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
  • Tuition reimbursement, college savings plan and scholarship opportunities

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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