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As a Customer Service Representative II, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast-paced environment.
Job Responsibility:
Serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing
Interact with customers on an ongoing basis, handling requests and providing support
Act as the Hubbell lead to organize and prepare quotation proposals and review customer orders for acceptance
Coordinate technical, commercial, export, and import requirements
Provide support and back up to field sales and customers on product needs
Be the first point of contact for customers
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods, credits, and warranties
Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat
Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time
Following up on customer questions and complaints to ensure resolutions
Processing and expediting orders, forms, applications, and requests
Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues
Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy
Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year
Providing feedback on the efficiency of the customer service process
Requirements:
High school diploma or equivalent
1-3 years in a customer service role
Strong conflict resolution skills
Strong oral and written communication skills
Strong Microsoft Office, e-mail, and other PC application skills
Must be able to effectively interpret and communicate information from ERP system
Familiarity with SAP preferred
familiarity with OnBase order management system is a plus
Positive, empathetic, and professional attitude toward customers at all times