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NAPA Auto Parts Logo NAPA Auto Parts · Sales

Customer Service Representative Ii - Industrial Inside Sales

United States, Helena · Job Posted June 04, 2026
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Job Description

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

Job Responsibility

  • Place customer orders via telephone, fax, email, electronic methods, or walk in
  • Influence gross profit through negotiating sale and purchase price
  • Adjust non-contract customer pricing based on competition
  • Build customer relationships to drive repeat business
  • Order items to ensure appropriate inventory levels
  • May place orders without approval up to $5,000 per line and $10,000 per purchase order
  • Expedite backorders
  • May pull inventory and prepare order for shipment
  • Source products in branch, distribution center or supplier inventory
  • Determine most cost effective shipping method
  • May handle customer returns
  • May support specific customers
  • Assist less experienced Customer Service Representatives
  • Respond to customer inquiries and handle order entry
  • Perform other duties as assigned

Requirements

  • High school diploma or GED
  • 2 years of related experience preferred or equivalent combination
  • Excellent communication skills
  • Ability to multi-task and time management skills
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge
  • Reliability, organization, and attention to detail
  • Willingness to be trained

What we offer

  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
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