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Robert Half Logo Robert Half · Customer Service

Customer Service Representative I

United States, King of Prussia · Job Posted July 03, 2026
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Job Description

We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing.

Job Responsibility

  • Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage
  • Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion
  • Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed
  • Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary
  • Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters
  • Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process
  • Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions

Requirements

  • Bachelor's degree, or a high school diploma combined with at least 2 years of strong customer service experience
  • Excellent written and verbal communication skills with a detail-oriented and customer-focused approach
  • Demonstrated ability to work independently, stay organized, and solve problems proactively
  • Proficiency with Microsoft Word, Excel, and Outlook in a business environment
  • Ability to work on a hybrid schedule in the King of Prussia, Pennsylvania office three days per week
  • Experience collaborating with cross-functional stakeholders in areas such as operations, logistics, finance, or sales
  • Familiarity with chemistry, life sciences, or similar technical environments is preferred
  • Experience using ERP platforms such as SAP is preferred

Nice to have

  • Familiarity with chemistry, life sciences, or similar technical environments is preferred
  • Experience using ERP platforms such as SAP is preferred

What we offer

  • medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
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