Customer Service Representative I - Paratransit Job at 22nd Century Technologies (McLean)

Customer Service Representative I - Paratransit

22nd Century Technologies

Location:
United States , McLean

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is an entry-level Customer Service Representative in Paratransit for the Metro Access Control Center. This position requires the ability to answer and respond to incoming and outgoing customer calls.

Job Responsibility:

Answers Metro Access reservation lines to create, cancel, and confirm trips for Metro Access customers
Understands and applies Metro Access trip booking policies and rules including conditional eligibility enforcement
Performs scripted outgoing calls for customer outreach to Metro Access customers
Assists customers with Metro Access reservation policies
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported
Perform other position-related duties as required and/or assigned

Requirements:

High school diploma or GED required
Three (3) years of professional customer service experience
One (1) year experience as a Customer Service Representative in a call center preferred
Bilingual (English and Spanish) preferred
Knowledge of the Austin Street system
Working knowledge of MS Word, Excel, Outlook, Internet Explorer, and new systems as they are introduced
Excellent skill level in telephone delivery of customer service
Skill in reading and relaying information to customers
Ability to give accurate directions by telephone
Ability to communicate effectively over the phone, in writing, and in person
Ability to utilize numerous sources of paper and electronic information to solve customer inquiries
Ability to effectively use internet navigation systems
Ability to utilize professional customer service and problem-solving skills to effectively resolve customer issues both verbally and in writing