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JUJUR Logo JUJUR · Customer Service

Customer Service Representative - German - Greece

Greece, Athens, Thessaloniki, Larissa, Patras, Kos, Crete, Rhodes · Job Posted June 14, 2026
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Job Description

Handling incoming phone calls, messages, and emails from customers. Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more. Troubleshooting technical issues and offering solutions to customer inquiries. Processing warranty claims, repairs, and replacements. Offering product recommendations based on customer needs and preferences. Maintaining high customer satisfaction through professional and courteous communication.

Job Responsibility

  • Handling incoming phone calls, messages, and emails from customers.
  • Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
  • Troubleshooting technical issues and offering solutions to customer inquiries.
  • Processing warranty claims, repairs, and replacements.
  • Offering product recommendations based on customer needs and preferences.
  • Maintaining high customer satisfaction through professional and courteous communication.

Requirements

  • Excellent writing and verbal communication skills in French and English.
  • Strong attention to detail.
  • Good technical troubleshooting and problem-solving skills.
  • Ability to handle unexpected changes and customer concerns with professionalism.
  • Experience in customer support or technical support roles will be appreciated.

What we offer

  • Relocation support (Athens or Thessaloniki): Flights, accommodation & housing assistance, all at no cost to you
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors on products and customer service techniques.
  • Professional growth and development opportunities.
  • Special events, community involvement, and social responsibility initiatives.
  • Free online Greek language courses.
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