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The Customer Service Representative (CSR) is the first point of contact for guests needing assistance at the front desk. This role focuses on creating a positive customer experience by answering questions, guiding guests, and supporting store operations.
Job Responsibility:
Greet customers warmly and provide helpful, friendly assistance
Answer and route phone calls, take messages, and provide information when possible
Support customers with inquiries about deliveries, pickups, service issues, financing, and general store information
Check customers in for scheduled service appointments and coordinate with the appropriate departments
Maintain an organized, professional customer service desk area
Communicate effectively with sales, warehouse, and management teams
Perform light administrative tasks such as scanning, filing, and updating customer records
Deliver exceptional service by staying patient, calm, and solution-focused
Requirements:
Strong communication and customer service skills
Ability to multitask in a fast-paced retail environment
Basic computer proficiency
Reliable, punctual, and professional
Previous customer service experience preferred but not required