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Customer Service Representative - Front Desk

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The Stafford Gray Group

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Location:
United States , Lake Angelus

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Customer Service Representative (CSR) is the first point of contact for guests needing assistance at the front desk. This role focuses on creating a positive customer experience by answering questions, guiding guests, and supporting store operations.

Job Responsibility:

  • Greet customers warmly and provide helpful, friendly assistance
  • Answer and route phone calls, take messages, and provide information when possible
  • Support customers with inquiries about deliveries, pickups, service issues, financing, and general store information
  • Check customers in for scheduled service appointments and coordinate with the appropriate departments
  • Maintain an organized, professional customer service desk area
  • Communicate effectively with sales, warehouse, and management teams
  • Perform light administrative tasks such as scanning, filing, and updating customer records
  • Deliver exceptional service by staying patient, calm, and solution-focused

Requirements:

  • Strong communication and customer service skills
  • Ability to multitask in a fast-paced retail environment
  • Basic computer proficiency
  • Reliable, punctual, and professional
  • Previous customer service experience preferred but not required

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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