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Robert Half · Customer Service

Customer Service Representative / Front Desk

United States, Moline · Job Posted March 01, 2026

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Job Description

Robert Half is partnering with a well-established, team-oriented company seeking a Customer Service Representative / Front Desk professional for a contract-to-hire opportunity. This is a highly visible, onsite role supporting both customers and internal sales teams in a fast-paced environment.

Job Responsibility

Answer and direct incoming phone calls
manage voicemail and customer inquiries
Monitor and manage shared customer service and order inboxes
Enter customer orders and quotes accurately into the system
Generate sales quotes and supporting documentation (PDFs, pricing details, part numbers)
Provide order status updates and proof-of-delivery documentation to customers
Assist sales team with order entry and administrative support
Process credit card payments for occasional walk-in customers
Follow up on purchase orders and maintain organized filing systems

Requirements

Strong customer service skills (phone and email communication)
High level of organization and attention to detail
Proficiency in Microsoft Office (Excel, Outlook, Word)
Ability to manage multiple systems and tasks simultaneously
Comfortable working in a small, collaborative team environment

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Robert Half - All Job Offers

Moline

Customer Service Representative / Front Desk

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