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Customer Service Representative / Front Desk

United States, Moline · Job Posted March 01, 2026
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Job Description

Robert Half is partnering with a well-established, team-oriented company seeking a Customer Service Representative / Front Desk professional for a contract-to-hire opportunity. This is a highly visible, onsite role supporting both customers and internal sales teams in a fast-paced environment.

Job Responsibility

  • Answer and direct incoming phone calls
  • manage voicemail and customer inquiries
  • Monitor and manage shared customer service and order inboxes
  • Enter customer orders and quotes accurately into the system
  • Generate sales quotes and supporting documentation (PDFs, pricing details, part numbers)
  • Provide order status updates and proof-of-delivery documentation to customers
  • Assist sales team with order entry and administrative support
  • Process credit card payments for occasional walk-in customers
  • Follow up on purchase orders and maintain organized filing systems

Requirements

  • Strong customer service skills (phone and email communication)
  • High level of organization and attention to detail
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Ability to manage multiple systems and tasks simultaneously
  • Comfortable working in a small, collaborative team environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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