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Customer service representative for the ocean department

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:

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Contract Type:
Not provided

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Salary:

25.00 - 29.00 CAD / Hour

Job Description:

We're Hiring an Customer Service Representative for the Ocean Department! Want to be part of the global supply chain that keeps the world moving? Looking for a company that values its employees growth and training? Then climb aboard! We're looking for Exports Customer Service Reps to join our shipping family!

Job Responsibility:

  • Inbound calls
  • Processing customer requests and data via email or calls
  • Respond and take care of customer problems and inquiries
  • Act as liaison between customer and sales
  • Update bookings when necessary and notify all affected parties of changes
  • Coordinate with terminal operations to assure efficient and effective handling of shipments
  • Assist clients and transfer to the right department accordingly

Requirements:

  • Based in or around Montreal
  • Experience with over the road shipments is required, preferably from a Freight Forwarder, 3PL, Trucking or Shipping line experience
  • Strong interpersonal and communication skills
  • Ability to multi-task time sensitive issues
  • Ability to work in a fast-paced environment
  • Well organized, ability to handle stress & meet tight deadlines
What we offer:
  • Full time Monday to Friday, 8:30am to 5pm
  • Hybrid work model, 2 days a week from home
  • Yearly salary reviews
  • Competitive insurance package and RSP program
  • Vacation and personal days
  • Internal advancement opportunities
  • Monthly public transit reimbursement

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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