Customer Service Representative Eastern Central Europe

• Customer Relationship management
• Collect customer information to manage reliable, up to date and compliance customer master data
• Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement
• Manage order preparation, registration and follow-up
• Management and contract/orders follow-up
• Coordination of customer deliveries together with plant supply chain
• Check and follow-up of product allocation
• Follow-up order with transporters
• Validation and transmission of invoices
• Coordination of payment of agent commission and volume rebate
• Transport cost optimization
• Anticipating various issues on orders
• Sales support and coordination
• Provide status of contracts, orders and product allocation follow-up
• Participate to sales forecast when required
• Close collaboration and coordination with local Customer service logistics
• Anticipate back-up activities within Customer Service team to ensure business continuity

• Bachelor’s Degree is required (Sales administration / International trade)
• Minimum 5 years of experience in a Customer Service function
• Good knowledge of MS Office programs
• Knowledge of SAP ECC
• Knowledge of a Sales force package
• Languages: Polish, English is mandatory, in speaking and in writing
• Customer oriented
• Good Stakeholder management skills
• Excellent interpersonal and communication skills
• Energetic, well-organized, self-Initiated and coordination skills
• Good analytical and problem solving-ability to identify creative solutions
• Good process understanding
• Ability to work in a matrix organization
• Ability to work under pressure, keeping quality in focus

Knowledge of Russian language is a plus

• care program
• vacation & paid time off
• profit-sharing and performance incentives
• continuous training, mentoring, and learning programs
• equal access to career advancement and leadership opportunities