Customer Service Representative/Dispatcher Job at Walker Industries (Caledon)

Customer Service Representative/Dispatcher

Walker Industries

Location:
Canada , Caledon

Category:
Customer Service

Contract Type:
Employment contract

Salary:

57000.00 - 62000.00 CAD / Year

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Job Description:

Join our environmentally focused team as a Customer Service Representative/Dispatcher at our Walker Gro-Bark Office & Processing Facility in Caledon, ON. Reporting to the Customer Service Manager, you will be responsible for all aspects of the order and logistics process, ensuring the seamless movement of raw materials and finished product between sites and customer deliveries. This is a permanent, full-time position working Monday-Friday.

Job Responsibility:

Liaison directly with customers and keep them informed of delivery schedules
Handle all aspects of order processing, from entry to shipment confirmation, ensuring accuracy in Oracle and our transportation management system (OTM)
Route truck deliveries in an efficient manner, maintaining regular communication with drivers to ensure timely deliveries
Monitor driver hours and electronic logs
Maintain knowledge of transport equipment and regulations
Maintain adequate understanding of various shipping sites and customer locations around Ontario
Troubleshoot for data entry errors and monitor incorrect entries in Oracle
Collaborate closely with Fleet, Purchasing, and Sales teams

Requirements:

1-3 years’ experience in customer service or dispatch
Proficiency in Microsoft Office (Excel, Outlook and Word) for data entry, tracking and reporting
A proactive mindset — you take initiative, solve problems efficiently, and manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Strong organizational and analytical abilities with keen attention to detail
A valid G-Class Driver’s License

Nice to have:

Experience working as a dispatcher in logistics and transportation
Experience with Oracle

What we offer:

A comprehensive total rewards package and benefits to support your wellbeing
Leaders who support your growth and success
A workplace that provides the best health & safety practices in industry
Give back to your community with two paid volunteer days annually and opportunities to become involved in events