Customer Service Representative Credit Card - Spanish Premier, Wells Fargo

Wells Fargo

Location:
United States, Phoenix

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Customer Service Representative in Credit Card Premier - Spanish supporting high value customers with financial products and services through various communication channels in a fast-paced environment

Job Responsibility:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities
Receive direction from customer service supervisor and escalate non-routine questions

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, education
Bilingual speaking and reading proficiency in Spanish/English
Must take and pass required Spanish language assessment
Candidate must reside within a reasonable commute to the address listed in the posting
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship

Nice to have:

Knowledge and understanding of credit card products, policies, and procedures
within a call center environment
Exposure to Wells Fargo CSS (Customer Service System)
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
Ability to influence, educate, and connect customers to technology and share the value of digital banking options
Good attention to detail and accuracy skills
Basic Microsoft Office Skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Experience delivering results in a fast-paced, deadline driven environment
Ability to quickly learn business operations and processes
Excellent verbal, written, and interpersonal communication skills

What we offer:

Shift differential of 15% under the terms of the shift differential policy
Language differential of 5% under the terms of the language differential policy

Additional Information:

Job Posted:
September 08, 2025

Expiration:
September 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Representative Credit Card - Spanish Premier