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The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.
Job Responsibility:
Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers
Maintains required on-site departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner
Call and process electronic or telephone orders/requests
Resolve customer service issues promptly and professionally
Check Market Center general email box
Process refunds
Assist with tasks assigned by the Warehouse/Customer Service Manager and Warehouse/Customer Service Supervisor related to warehouse and ecommerce functions
Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office
Requirements:
3-5 years of work experience preferred
High School Diploma required
Associates Degree preferred
MS Office Experience with proficiency in Excel required
Strong communication skills
Must be able to work independently
Excellent customer service and administrative skills required
Ability to develop and maintain a positive working relationship with others
Detail oriented, ability to multi-task, with strong organizational skills are required