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Aramark UK Logo Aramark UK · Customer Service

Customer Service Representative - Colonial Williamsburg Retail

United States, Williamsburg · Job Posted February 06, 2026
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Job Description

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

Job Responsibility

  • Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers
  • Maintains required on-site departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner
  • Call and process electronic or telephone orders/requests
  • Resolve customer service issues promptly and professionally
  • Check Market Center general email box
  • Process refunds
  • Assist with tasks assigned by the Warehouse/Customer Service Manager and Warehouse/Customer Service Supervisor related to warehouse and ecommerce functions
  • Operate technology, systems, and software such as voicemail systems, copy/scanners, personal computers, and MS Office

Requirements

  • 3-5 years of work experience preferred
  • High School Diploma required
  • Associates Degree preferred
  • MS Office Experience with proficiency in Excel required
  • Strong communication skills
  • Must be able to work independently
  • Excellent customer service and administrative skills required
  • Ability to develop and maintain a positive working relationship with others
  • Detail oriented, ability to multi-task, with strong organizational skills are required
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