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In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and make sure their order processed with accuracy and provide excellent customer care in their queries.
Job Responsibility:
Ensure transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
Deal with customer calls and complaints effectively and professionally as per the service level agreement
Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion
Work collaboratively with Sales, Finance and other relevant internal stakeholders
Requirements:
Excellent communication skills in English and French
Strong customer services experience within a fast paced, corporate environment
Experience in a customer facing role, including order processing
Good MS Office skills
Accurate and fast data entry skills
Excellent telephone manner
Excellent organization skills
Nice to have:
Knowledge of SFDC and SAP desired
What we offer:
Life and accident insurance
Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
Competitive salary and cafeteria
100% commuting allowance for non Budapest residents
Annual bonus
Annual salary review
Marriage and childbirth allowance
School start allowance
Loyalty award
Employee Referral Program with remarkable referral bonus
All You Can Move contract possibility/gym facility discount
Hybrid working model (3 days onsite and 2 days home office/week)