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Customer Service Representative - Channel Partner

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Bio-Rad Laboratories

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Location:
Hungary , Budapest

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients in the dedicated region and make sure their order processed with accuracy and provide excellent customer care in their queries.

Job Responsibility:

  • Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
  • Deal with customer calls and complaints effectively and professionally as per the service level agreement
  • Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion
  • Work collaboratively with Sales, Finance and other relevant internal stakeholders

Requirements:

  • Excellent communication skills in English and French
  • Strong customer services experience within a fast paced, corporate environment
  • Experience in a customer facing role, including order processing
  • Good MS Office skills
  • Knowledge of SFDC and SAP desired
  • Accurate and fast data entry skills
  • Excellent telephone manner
  • Excellent organization skills
What we offer:
  • Life and accident insurance
  • Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
  • Competitive salary and cafeteria
  • 100% commuting allowance for non Budapest residents
  • Annual bonus
  • Annual salary review
  • Marriage and childbirth allowance
  • School start allowance
  • Loyalty award
  • Employee Referral Program with remarkable referral bonus
  • All You Can Move contract possibility/gym facility discount
  • Hybrid working model (3 days onsite and 2 days home office/week. Our office is located at 1082, Budapest, Futó str. 47.)

Additional Information:

Job Posted:
March 26, 2026

Work Type:
Hybrid work
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