Customer Service Representative

Job Description

About the role: You will be responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. This position is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience. You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.

Job Responsibility

Support external partners including Finance Brokers and Automotive Dealers
Answer calls, messages, and emails regarding frequently asked questions about credit policy
Provide information on the status of clients applications
Liaise between broker/dealer partner and the credit/underwriting team to help increase loan approvals

Requirements

Passion to provide outstanding customer service
Outstanding communication skills - Both written and verbal
Ability to work autonomously, own and complete tasks
Have a positive, inclusive and collaborative approach to work
Ability to go above and beyond to help MONEYME clients and customers
Have the confidence to challenge and strive for continual improvement
Be a relationship builder with the ability to initiate and drive conversations
Strong time management and organisational skills
Strong teamwork skills, with the ability to collaborate within and across teams and functions
Ability to think creatively and problem solve when faced with new challenges
Ability to work independently & self-motivated
Strong time management skills with the ability to deliver quality work in an efficient manner
Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

What we offer

Up to 5 additional days of bonus leave per calendar year after 12 months of service
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination
Team social events, massages in the office, free coffee

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Customer Service Representative - Call Center

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