Customer Service Representative

This role involves delivering excellent customer service in a financial services...

Location

United Kingdom , Epsom

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Background in financial services or a regulated industry
experience in a fast-paced telephone customer service environment
excellent organisational skills and attention to detail
strong written, verbal, and listening communication skills
ability to manage multiple tasks and switch priorities when needed
logical, analytical approach to problem-solving
fast learner with a strong sense of curiosity
IT literate with the ability to use a range of software and internal systems
team-oriented with a proactive and flexible mindset

Job Responsibility

Maintain up-to-date knowledge of all products and services offered by our client and their affiliated companies
handle telephone enquiries from existing mortgage and savings customers, providing prompt, accurate, and helpful responses
clearly explain products and services within the scope of the client's regulatory classification as an 'information only' provider, avoiding advice or guidance
carry out all aspects of mortgage account administration, including completions, redemptions, payments, product transfers, lease extensions, and general enquiries
prepare and send standard or dictated customer correspondence, including handling lost account enquiries
perform cashiering duties at Head Office, including opening, closing, amending, and processing transactions on savings accounts using internal systems
manage changes to customer and account information such as address updates, notice requests, and nominated bank account amendments
administer ISA transfers and assist with account registration procedures
support other departments as required, such as Loans Underwriting and the New Business Team
assist with system testing for new products and features

What we offer

Friendly, supportive team culture
training and development opportunities
varied and rewarding role within the financial services sector
opportunity to make a meaningful impact on customer experience

Fulltime

Customer Service Representative

The Customer Service Representative provides effective customer service for all ...

Location

United States , Kent, WA

Salary:

44200.00 - 60320.00 USD / Year

ASC Engineered Solutions

Expiration Date

Until further notice

Requirements

Associates' Degree in Business and/or Related Field
2 + years of Customer Service experience in the manufacturing or construction industry
Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possess strong commitment to team environment while working well with others
Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services

Job Responsibility

Responsible for communicating with customers via phone, email, fax, etc.
Provide timely and accurate information to incoming customer service orders, status, and product knowledge request
Process customer orders, changes, and returns
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Work closely with the Operations Supervisor as directed
Review and maintain customer database to track information on account information, statuses, orders, and lead times
Provide timely feedback regarding service failures or customer concerns
Work closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Perform other duties as directed

What we offer

Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
5 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday

Fulltime

Customer Service Representative

The Customer Service Representative provides effective customer service for all ...

Location

United States , Atlanta

Salary:

Not provided

ASC Engineered Solutions

Expiration Date

Until further notice

Requirements

Strong communication and interpersonal skills
Outstanding customer service skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possesses strong commitment to team environment while working well with others
Works systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry

Job Responsibility

Responsible for communicating with customers via phone, email, fax, etc.
Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
Processes customer orders, changes, and returns
Resolves customer complaints by investigating problems, developing solutions, and making recommendations
Works closely with the Operations Supervisor as directed
Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
Provides timely feedback regarding service failures or customer concerns
Works closely with Sales Representatives on quotes, status of orders etc.
Promotes a safe workplace
Performs other duties as directed

What we offer

Medical, Dental, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!

Fulltime

Bilingual Customer Service Representative

Corporate Tools is looking to add a new member to our team in a support capacity...

Location

Salary:

18.50 USD / Hour

Corporate Tools

Expiration Date

Until further notice

Requirements

A Professional Working Proficiency level of Spanish and English
An ability to treat others with respect
Willingness to be trained
Desire to learn
Patience
Type at least 50 words per minute
Basic computer skills

Job Responsibility

Answer 100+ calls a day about starting and maintaining a business
Help the customer support team answer emails
Help the mail team process documents

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers

Fulltime

Customer Service Representative

As a Customer Service Representative (CSR), your primary responsibility is to pr...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

At least 1+ years of BPO experience preferably in customer service
Outstanding verbal and written communication in business terms with external customers
B2 English Proficiency
Capability to maintain the highest confidentiality around company proprietary information
Enjoyment of working with and communicating with people and solving problems
Ability to multitask and prioritize while remaining calm and pleasant
Solid problem-solving skills
Strong organizational skills
Quick thinker & able to adapt
Courteous with customers

Job Responsibility

Responding to customer needs
Ensuring customer requests are handled in an appropriate and timely manner
Provide cutting-edge service in a friendly, confident, and knowledgeable manner
Utilize various Helpware and client-based tools and applications for customer support
Fully dedicated to a 40-hour work week with shifting schedules

Fulltime

Customer Service Representative

Location

United States , New Orleans

Salary:

Not provided

Standard Mortgage

Expiration Date

Until further notice

Requirements

High School Diploma -Bachelor’s degree in business administration preferred
Call center experience in mortgage lending or related field
Experienced with in person customer interactions
Proficient with Microsoft Office software and phone systems

Job Responsibility

Provide excellent customer service by delivering solutions to customer issues
Contribute to team effort
Interact with various departments to find appropriate solutions

What we offer

group medical
dental and vision plans
401(k)
Flex Spending Plan
Life Insurance
AD&D Insurance
Paid Time Off

Fulltime

Customer Service Representative Eastern Central Europe

In this role, you will be responsible for owning/managing the customer experienc...

Location

Poland , Grodzisk Mazowiecki

Salary:

Not provided

Adisseo

Expiration Date

Until further notice

Requirements

Bachelor’s Degree is required (Sales administration / International trade)
Minimum 5 years of experience in a Customer Service function
Good knowledge of MS Office programs
Knowledge of SAP ECC
Knowledge of a Sales force package
Languages: Polish, English is mandatory, in speaking and in writing
Customer oriented
Good Stakeholder management skills
Excellent interpersonal and communication skills
Energetic, well-organized, self-Initiated and coordination skills

Job Responsibility

Customer Relationship management
Collect customer information to manage reliable, up to date and compliance customer master data
Customer claim management by capturing, collecting and managing answers in accordance with our service level agreement
Manage order preparation, registration and follow-up
Management and contract/orders follow-up
Coordination of customer deliveries together with plant supply chain
Check and follow-up of product allocation
Follow-up order with transporters
Validation and transmission of invoices
Coordination of payment of agent commission and volume rebate

What we offer

care program
vacation & paid time off
profit-sharing and performance incentives
continuous training, mentoring, and learning programs
equal access to career advancement and leadership opportunities

Fulltime

Customer Service Representative

We’re hiring full-time, inbound Customer Service Representatives! If you’re moti...

Location

United States , Tempe

Salary:

20.50 USD / Hour

W. W. Grainger

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
Minimum 1 year of customer service experience or experience in a customer-facing role
A passion for delivering exceptional customer service
Ability to thrive in a fast-paced, dynamic environment
Ability to problem solve and make decisions with attention to detail
A continuous improvement mindset, open to coaching and receiving feedback
Proven ability to learn new technology and software quickly
Comfortable navigating multiple programs and screens simultaneously
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
For hybrid/remote work: A secure, quiet workspace

Job Responsibility

Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency
Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
Maintain attention to detail while managing complex or time-sensitive customer issues
Communicate clearly via phone and written messages

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)
Comprehensive 8-week paid onsite training academy
Flexible hybrid work model after training
Equipment provided to work from home

Fulltime

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Customer Service Representative - Business Service

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