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Customer Service Representative - B2B

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client, a North American leader in food processing recognized for its iconic brands, is looking for customer service enthusiasts to join its Brossard team. As a B2B Customer Service Representative. We are looking for individuals for whom customer service is a true calling. This is a strategic role that goes far beyond simply taking calls: you will act as the central hub between production, logistics, and major national accounts. This position will allow you to evolve in a stimulating environment and manage complex business relationships on a daily basis.

Job Responsibility:

  • Act as a brand ambassador and primary point of contact for key accounts (grocery chains, distributors)
  • Coordinate orders and resolve billing or logistics disputes using a solution-oriented approach
  • Collaborate closely with production and finance departments to ensure operational fluidity
  • Manage complex situations requiring resilience and advanced analytical skills

Requirements:

  • Minimum of 3 to 4 years of experience as a B2B Customer Service Representative or in a manufacturing administrative role
  • Perfectly bilingual (French and English), both spoken and written, to serve clients outside of Quebec and cover a territory that spans beyond Quebec and which requires communication with customers and clients who do not speak French
  • Demonstrate a true passion for customer service and the ability to go above and beyond simple task execution
  • Naturally drawn to the food industry and consumer goods (CPG)
  • Ability to thrive in a stimulating, fast-paced, and constantly evolving environment
What we offer:
  • Competitive salary with annual reviews and a 5% performance bonus
  • 3 to 4 weeks of vacation offered for profiles with 3+ years of relevant experience
  • Comprehensive group insurance and RRSP with employer contribution starting on day one
  • Flexible hybrid work model: 3 days in our brand-new Brossard offices and 2 days working from home
  • Stimulating environment with a free on-site gym and a $250 annual allowance for sports and physical activities
  • One paid volunteer day per year to support a cause that is close to your heart

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 28, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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