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Customer service representative - B2B

https://www.randstad.com Logo

Randstad

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Location:
Canada , Laval

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

21.00 - 22.00 USD / Hour
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Job Description:

Message to all bilingual customer service representative with B2B experience, your new challenge awaits! Do you have less than 5 years of experience in managing client and supplier accounts? Are you bilingual (French/English)? Are you looking for a job and ready to take on a challenge quickly? Then, I have an excellent opportunity for you! Our client, a leader in the marketing promotional products industry, is actively looking for an Account Manager to join their team in Laval. What we offer: Remote position to start. Stimulating role offering a variety of tasks and strong interaction with clients and partners. Is this position right for you? If so, keep reading and send us your application now!

Job Responsibility:

  • Order management: Taking charge of and following up on orders from suppliers and clients, via phone and email, ensuring clear and effective communication at each step
  • Quotations and billing: Preparing quotations and managing billing, including monitoring additional fees and resolving any discrepancies
  • After-sales service: Managing returns, credits, and after-sales service requests, ensuring an optimal customer experience and rapid problem resolution
  • Delivery follow-up: Ensuring proactive follow-up with clients in case of delivery issues, guaranteeing smooth communication to quickly resolve situations

Requirements:

  • A minimum of 3 years of experience as an account manager in a distribution company, with a solid understanding of B2B dynamics
  • Experience with order management software such as SAP, ERP, or CRM
  • Fluent in both French and English, as the parent company and suppliers are based in the United States
  • Strong ability to quickly adapt to new challenges, work autonomously, and be an effective member of a collaborative team
What we offer:
  • Base salary between $21/hr and $22/hr
  • 2 weeks of annual vacation
  • Comprehensive group insurance
  • Full-time day shift (35 hours/week)
  • Quick start date
  • Dynamic work environment

Additional Information:

Job Posted:
May 10, 2026

Expiration:
June 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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