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If you are a bilingual, dynamic professional with a passion for the food industry, this challenge is for you! Our client, a North American leader in food processing recognized for its iconic brands, is looking for customer service enthusiasts to join its Brossard team. As a B2B Customer Service Representative. We are looking for individuals for whom customer service is a true calling. This is a strategic role that goes far beyond simply taking calls: you will act as the central hub between production, logistics, and major national accounts. This position will allow you to evolve in a stimulating environment and manage complex business relationships on a daily basis.
Job Responsibility:
Act as a brand ambassador and primary point of contact for key accounts (grocery chains, distributors)
Coordinate orders and resolve billing or logistics disputes using a solution-oriented approach
Collaborate closely with production and finance departments to ensure operational fluidity
Manage complex situations requiring resilience and advanced analytical skills
Requirements:
Minimum of 3 to 4 years of experience as a B2B Customer Service Representative or in a manufacturing administrative role
Perfectly bilingual (French and English), both spoken and written
Demonstrate a true passion for customer service and the ability to go above and beyond simple task execution
Naturally drawn to the food industry and consumer goods (CPG)
Ability to thrive in a stimulating, fast-paced, and constantly evolving environment
What we offer:
Competitive salary with annual reviews and a 5% performance bonus
3 to 4 weeks of vacation offered for profiles with 3+ years of relevant experience
Comprehensive group insurance and RRSP with employer contribution starting on day one
Flexible hybrid work model: 3 days in our brand-new Brossard offices and 2 days working from home
Stimulating environment with a free on-site gym and a $250 annual allowance for sports and physical activities
One paid volunteer day per year to support a cause that is close to your heart