Customer Service Representative - B2B

• Order Management: Accurately enter and process customer orders received via phone and email
• Consultative Sales (Upselling): Conduct follow-up calls ("warm calling") to introduce new products and maximize sales opportunities
• Administrative Support: Handle billing inquiries and maintain up-to-date customer records
• Internal Logistics: Coordinate closely with the warehouse team to ensure seamless order preparation and delivery
• Sales Partnership: Work hand-in-hand with the external sales team to provide "white-glove" service to major accounts

• Experience: 0 to 2 years in customer service (Junior profiles are highly encouraged!)
• Bilingualism: Excellent command of both French and English (80% proficiency or higher), both spoken and written to communicate with English-speaking client located outside Quebec on a regular basis
• Tech Savvy: Proficient with MS Office and the ability to quickly learn new order management software
• Soft Skills: Dynamic personality, punctual, and a genuine interest in sales challenges
• Asset: Previous experience in the food or distribution industry is a definite plus but not mandatory

Previous experience in the food or distribution industry

• Competitive Pay: $23 / hour
• Work-Life Balance: 37.5-hour work week, Monday to Friday (No weekends!)
• Easy Access: Free on-site parking and easily accessible via public transit in Laval
• Career Growth: Our client prioritizes internal promotions. With a dedicated training budget (1% of annual salary), you could evolve into departments like R&D, Quality Assurance, or Accounting
• Access to competitive group insurance plans
• Unlimited online continuous training platform
• Personalized coaching and support from your dedicated consultant throughout your mission