Customer Service Representative AU

• Sales interaction with internal/post sale customers
• Processing quotes and orders
• Handling and resolving customer complaints
• Obtaining and evaluating all relevant information to handle enquiries and complaints
• Developing and building customer relationships
• Maintaining back orders
• Maintaining databases
• Processing applications for warranty/faulty/customer’s property and credits, ensuring replacements are sent out in a timely manner
• Coordinating and maintaining records of repairs with manufacturing and outside contractors
• Generate ad hoc reports as needed
• Follow up internal/external customer enquiries and respond within the company expectations
• Manipulating and understand Excel reports
• Keep records of customer interactions and transactions, record details of action taken
• Adherence to regulatory procedures in order to maintain ISO compliance
• Work in conjunction with the warehouse team, sales team and other internal stakeholders
• Administration back up as required
• other tasks or projects as required by the Customer Service Supervisor or Operations Manager.

• Previous experience in customer service essential
• Works in a calm and logical way to solve issues
• Excellent phone manner
• Intermediate Word, Outlook and Access skills
• Intermediate to advanced Excel skills, with the ability to do VLOOKUP's and Marcos
• Database management systems experience
• A medical background or experience with a medical company is desirable, however not essential.

A medical background or experience with a medical company is desirable, however not essential.

• Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Accessibility to Public Transport
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits