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Invitation to a career transformation: building regional capabilities in Poznan. We are seeking Qualified Specialists and Experienced Leaders to join newly established, strategic teams in Poznan. In partnership with BRIDGESTONE, the global industry leader, we are developing a high-impact operational structure to support the company's European operations. Successful candidates will serve as an integral component in the transition adn establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture. If you are driven by complex challenges and eager to have an impact, this is your opportunity to define your career within a truly world-class organization. We encourage you to apply and become part of this story.
Job Responsibility:
record and process custom/special orders and coordinate with relevant teams
respond promptly to escalated customer issues and ensure resolution
act as first point of contact for customer queries and complaints
provide advanced product/service information and support fitment inquiries
follow sales and channel dynamics to provide tailored suggestions to customers
build strong customer relationships and adopt customized strategies
collaborate with cross-functional teams to resolve issues and improve processes
participate in regional meetings and share feedback from stakeholders
Requirements:
education, master, other certification: no specific degree required
experience in customer service preferred
previous experience in customer service roles is an advantage
SAP knowledge
basic Excel skills
familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
ability to navigate data and use Power BI for insights
Dutch C1
English C1
strong communication and problem-solving skills
customer focus and ability to manage complex issues
collaborative mindset and ability to work across departments
goal-oriented and proactive approach
ability to prioritize and manage multiple tasks
resilience in handling challenging customer situations
What we offer:
stable employment - employment based on a permanent employment contract
hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office (hybrid work model after a 3-month onboarding period)
flexible schedule - choose your start time between 7:00 AM and 10:00 AM
attractive financials - competitive salary, plus a performance-based semi-annual bonus
real growth potential - dynamic career development and vast opportunities within our newly established company structures
additional day off - „day on u” - an extra day off for you to take care of your health and do preventive examinations
co-financing for training & studies - support for your professional development through co-financing of studies, courses, and workshops (after 1 year of working)
lunch vouchers - a regular salary supplement in the form of lunch vouchers
life insurance - protection for you, with the option to extend coverage to your spouse and adult children
private medical care - access to wide-range medical packages, with costs partially covered by the employer
Multisport card - access to sports facilities for you and your loved ones (spouses, children, or partners)
Mybenefit cafeteria system - employer-funded points on a platform that you can exchange for attractions, vouchers, or training
tire discounts - preferential terms for purchasing car, motorcycle, or bicycle tires after one year of work
jubilee awards - special recognition for your seniority after 5, 10, 15, and 20 years of service