Customer Service Representative - Medicare, CVS Health

CVS Health

Location:
United States, Remote

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Respond to inquiries from Medicare Advantage members via inbound calls, online messages, and written correspondence
Deliver empathetic, patient, and personalized service to Medicare members
Navigate multiple systems efficiently to resolve complex issues
Participate in ongoing training and professional development
Work independently while collaborating with team members to ensure a seamless member experience
Adapt to a dynamic and evolving work environment

Requirements:

1+ years of customer service experience
1+ years of experience in health insurance or a related field

Nice to have:

Experience supporting senior populations
Familiarity with medical terminology
Knowledge of Medicare or other health insurance plans
Fluent in both Spanish and English (spoken and written)

What we offer:

Permanent remote work with comprehensive virtual training
A supportive and inclusive team culture
Opportunities for career growth and advancement
The chance to make a real impact in the lives of our members
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
June 19, 2025

Expiration:
June 27, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Service Representative - Medicare