Customer Service Representative – Mail & Inventory Support

• Sorts, scans, and delivers US Mail and Interoffice Mail
• Delivers commercial carrier letters and packages within both AFSCME HQ locations
• Processes outgoing mail
• Responsible for receiving, inspecting, and recording all inbound products, delivery of products, and incoming packages
• Maintain an orderly and organized temporary hold area for products/packages
• Operate all mailroom and fulfillment equipment
• Prepare and assemble mailing materials and packages for shipping
• Receive and process incoming customer service requests
• May assist with the management of short-term onsite storage space
• Assists with accurately recording and processing information for offsite storage
• Responsible for maintaining the items in the onsite storage in an organized and safe manner
• May communicate with staff from various departments regarding their inventory
• May coordinate the transfer of on-site storage items to off-site storage
• Responsible for gathering materials for various assignments
• Fulfills department merchandise orders, maintains inventory after each order is filled
• Enters and updates inventory databases
• Receives all procured merchandise
• Receives documents for scanning
• Responsible for troubleshooting phone/system issues
• Performs a variety of the Administration department’s functions
• May be required to perform other duties as assigned

• High school graduate or equivalent
• Minimum of three (3) years of work experience in customer service, mailroom, facilities support, and inventory control
• Knowledge of electronic postage machines, copy machines, binding and signature machines
• General working knowledge of mailroom, inventory and supply equipment and procedures
• Thorough understanding of how to operate office and mailroom equipment safely
• Proficient knowledge of the MS Office Suite to include – Word, Excel, Outlook, Calendar, and MS SharePoint, Teams
• Proficient organizational, analytical, logistical, and problem-solving skills
• Strong written skills and excellent oral communication
• Ability to understand and answer technical questions
• Effective communication skills to exchange routine information
• Ability to quickly comprehend the union environment
• Positive and customer-focused attitude in a fast-paced and changing environment
• A valid driver's license
• Travel and overtime are required

List of benefits