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Customer Service Representative – Mail & Inventory Support

United States, Washington, D.C. 51246.00 - 80025.00 USD / Year · Job Posted December 06, 2025
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Job Description

This position provides general and clerical support within the Administration Department. The primary function of this position is to provide excellent customer service to AFSCME staff, affiliates, and members. Offering mail and merchandise fulfillment, document scanning, product inventory and responding to general service requests.

Job Responsibility

  • Sorts, scans, and delivers US Mail and Interoffice Mail
  • Delivers commercial carrier letters and packages within both AFSCME HQ locations
  • Processes outgoing mail
  • Responsible for receiving, inspecting, and recording all inbound products, delivery of products, and incoming packages
  • Maintain an orderly and organized temporary hold area for products/packages
  • Operate all mailroom and fulfillment equipment
  • Prepare and assemble mailing materials and packages for shipping
  • Receive and process incoming customer service requests
  • May assist with the management of short-term onsite storage space
  • Assists with accurately recording and processing information for offsite storage
  • Responsible for maintaining the items in the onsite storage in an organized and safe manner
  • May communicate with staff from various departments regarding their inventory
  • May coordinate the transfer of on-site storage items to off-site storage
  • Responsible for gathering materials for various assignments
  • Fulfills department merchandise orders, maintains inventory after each order is filled
  • Enters and updates inventory databases
  • Receives all procured merchandise
  • Receives documents for scanning
  • Responsible for troubleshooting phone/system issues
  • Performs a variety of the Administration department’s functions
  • May be required to perform other duties as assigned

Requirements

  • High school graduate or equivalent
  • Minimum of three (3) years of work experience in customer service, mailroom, facilities support, and inventory control
  • Knowledge of electronic postage machines, copy machines, binding and signature machines
  • General working knowledge of mailroom, inventory and supply equipment and procedures
  • Thorough understanding of how to operate office and mailroom equipment safely
  • Proficient knowledge of the MS Office Suite to include – Word, Excel, Outlook, Calendar, and MS SharePoint, Teams
  • Proficient organizational, analytical, logistical, and problem-solving skills
  • Strong written skills and excellent oral communication
  • Ability to understand and answer technical questions
  • Effective communication skills to exchange routine information
  • Ability to quickly comprehend the union environment
  • Positive and customer-focused attitude in a fast-paced and changing environment
  • A valid driver's license
  • Travel and overtime are required

What we offer

List of benefits

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