Customer Service Representative

We are looking for a Customer Service Representative to join a wholesale distrib...

Location

United States , Livermore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-5 years of inside sales experience or related background within distribution or manufacturing environments
Proven ability to create sales quotes, process orders, and deliver strong customer service in a high-volume setting
Strong computer proficiency, including experience with business systems, web-based tools, and data entry platforms
Familiarity with ERP or CRM software
experience with NetSuite is helpful
Technical aptitude and the ability to learn product details well enough to support customer and sales discussions
Clear, detail-focused communication skills with the ability to work effectively across teams and with customers
Self-motivated approach, dependable work habits, and a consistent focus on quality and follow-through
Positive, adaptable attitude with the ability to perform well in a collaborative team environment

Job Responsibility

Prepare accurate, detailed customer quotations using internal systems and supplier portals to support timely sales activity
Enter, review, and manage customer orders with close attention to pricing, margins, and order accuracy
Maintain current customer records in company systems, ensuring information is complete and up to date
Engage with incoming leads and existing accounts to uncover additional sales potential and promote value-added offerings
Partner with engineering and outside sales teams to support solution-based opportunities and customer needs
Respond to customer inquiries professionally during scheduled business hours, providing dependable and timely service
Resolve order-related issues such as shipment discrepancies, delays, and product concerns while keeping customers informed
Assist with urgent order follow-up and expediting requests when timelines require additional coordination
Build knowledge of product lines, internal workflows, and system processes through ongoing training and daily application
Contribute to additional projects and operational tasks as assigned to support the broader sales function

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Inside Sales and Customer Service Representative

A major multinational company specializing in the distribution of high-performan...

Location

Canada , LaSalle

Salary:

60000.00 - 70000.00 USD / Year

Randstad

Expiration Date

July 25, 2026

Requirements

Hold a College Diploma (DEC) in Business Administration, Mechanical Engineering, or any equivalent combination of relevant experience
Possess a minimum of 2 years of experience in a similar role within the manufacturing, industrial distribution, or construction sectors
Intermediate proficiency in Excel (ability to read, analyze, and structure customer data)
Previous work experience with an ERP integrated management system (knowledge of SAP or M3 is a major asset)
Excellent mathematical logic and ability to understand measurements as well as technical specifications of industrial parts
Administrative rigor, ability to multitask, and strong organizational skills
Curious and energetic profile with a strong willingness to learn and an excellent team spirit
Bilingual proficiency in French and English (oral and written) is mandatory

Job Responsibility

Prepare, calculate, and rigorously follow up on customer quotes for the entire Canadian territory
Handle full order processing and coordinate distribution logistics with our international production plants (USA, Europe, Asia)
Collaborate daily with the outside sales team (7 to 8 representatives across Canada) to support business development and maximize customer satisfaction
Create new part numbers in the computer system and request pricing from foreign suppliers
Manage the administrative process for merchandise returns, issue credits, and follow up on the technical drawing approval processes
Maintain fluid and proactive communication with major national distributors and original equipment manufacturers to ensure an optimal response time (under 24 hours)

What we offer

Competitive annual salary between $60,000 and $70,000, depending on experience, with flexibility for senior profiles
Comprehensive group insurance plan, 100% employer-paid after a 3-month period
2 to 3 weeks of standard vacation, open to negotiation based on your professional background
12 paid holidays per year to enjoy quality time with your loved ones
A complete 1-month training program, including personalized technical learning alongside expert engineers
Continuous learning opportunities through task enrichment and active participation in implementing next-generation technological tools (M3 ERP and CRM)
Collaborative, spacious, and modern work environment located in LaSalle, in the West Island/Southwest area of Montreal

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a team in Cincinnat...

Location

United States , Sharonville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 2 years of experience in customer service, preferably within manufacturing, distribution, or industrial settings
Demonstrated accuracy in data entry and order processing with strong attention to detail
Familiarity with order management or similar business systems is preferred
Strong verbal and written communication skills with a customer-focused and detail-oriented approach
Ability to manage multiple priorities efficiently in a fast-paced work environment
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Job Responsibility

Respond to a steady flow of inbound customer calls and provide courteous, solution-focused assistance
Enter new orders into internal systems, review details for completeness, and update records as customer needs change
Answer questions related to product availability, pricing, order progress, and expected delivery timing
Handle revisions, cancellations, and other order adjustments while keeping customers informed throughout the process
Share basic product guidance and help customers identify suitable options based on their requirements
Work with sales, production, operations, and shipping teams to address service issues and support timely order fulfillment
Escalate more complex customer or product concerns to the appropriate internal contacts and track them through resolution
Maintain organized and accurate documentation of customer interactions, orders, and follow-up activities

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

Customer Service Representative

A growing medical device company in Carlsbad is hiring a Customer Service Repres...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of customer service, account support, or administrative experience preferred
Medical device, healthcare, manufacturing, or distribution experience is a plus
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Experience with CRM systems preferred
Microsoft Office proficiency required

Job Responsibility

Respond to customer inquiries via phone, email, and online channels
Process orders, returns, and account updates accurately
Provide shipment updates, product information, and order status communication
Research and resolve customer concerns in a timely manner
Maintain detailed notes and records within customer management systems
Coordinate with operations, logistics, and sales teams regarding customer requests
Assist with documentation, reporting, and account maintenance activities
Support process improvements related to customer experience and service delivery

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

Bilingual Customer Service Representative

We are looking for a bilingual Spanish Customer Service Representative to join a...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Spanish and English is required for daily customer and internal communication
Prior experience in customer service, order entry, administrative support, or after-sales operations is required
Ability to interpret technical drawings and use part numbers, serial numbers, or reference images to identify products is strongly preferred
Comfortable using Microsoft Office applications, including Excel, and able to learn or work within ERP platforms such as SAP
Strong organizational skills with the ability to manage multiple priorities accurately in a fast-moving environment
Effective communication skills and a detail-oriented, team-oriented approach to working with customers and internal departments
Background in logistics, manufacturing, industrial distribution, or a related setting is preferred
Commercial, technical, or vocational training, or an equivalent combination of education and experience, is preferred

Job Responsibility

Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items
Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems
Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date
Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination
Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines
Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing
Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions
Contribute to after-sales process improvements and provide additional operational support as team priorities shift

What we offer

Medical coverage
Vision coverage
Dental coverage
Life insurance
Disability insurance
Enrollment in company 401(k) plan
Free online training

Customer Service Representative

We are looking for a Customer Service Representative to join a team in St. Alban...

Location

United States , St. Albans

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, order management, call center support, or a related field
Ability to work independently, evaluate issues effectively, and make sound decisions in a busy environment
Strong verbal and written communication skills, with the ability to remain composed and attentive during customer interactions
Proven ability to manage multiple tasks, meet deadlines, and stay organized in a high-volume setting
Collaborative mindset with strong interpersonal skills and a clear commitment to customer satisfaction
Proficiency with Microsoft Office and experience using business systems for order entry, account updates, and team coordination
Background in manufacturing or chemical distribution is helpful but not required
Flexibility to work overtime, respond to after-hours needs, or support on-call coverage when required

Job Responsibility

Manage customer orders from initial entry through completion, ensuring timely handling and accurate records throughout the process
Review order details carefully, including billing, shipping, pricing, quantities, and purchase order information, to confirm accuracy before fulfillment
Record customer-specific instructions, product updates, delivery preferences, pricing changes, and other account details in the appropriate systems
Partner with sales and cross-functional teams to support customer needs, resolve order-related issues, and help maintain smooth service operations
Communicate with customers and internal stakeholders regarding order status, changes, questions, and service concerns in a clear and timely manner
Support shared team workflows related to order intake and data entry, including assisting coworkers as volume and priorities shift
Investigate customer concerns and complaints, document findings, and work toward prompt, practical resolution
Process product returns according to established procedures and ensure all related documentation is completed accurately
Follow company policies, safety expectations, quality standards, and regulatory requirements in all daily customer service activities

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Customer Service Representative / Order Entry Specialist

Our client in the manufacturing industry is seeking a Customer Service Represent...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience in a manufacturing, distribution, or industrial environment
Experience using Salesforce is required
Experience working within an ERP system is required
High attention to detail with strong accuracy in data entry and order processing
Ability to multitask and manage priorities in a fast-paced setting
Strong written and verbal communication skills
Proficiency with Microsoft Office, including Excel and Outlook

Job Responsibility

Enter and process a high volume of customer orders accurately in SAP
Manage order status, updates, changes, and shipment coordination to ensure timely delivery
Serve as the primary point of contact for customers regarding order inquiries, product availability, pricing, and delivery timelines
Use Salesforce to track customer interactions, update account information, and maintain detailed records
Work cross-functionally with sales, production, warehouse, and logistics teams to resolve order and service issues
Review and verify purchase orders, pricing, and product details for accuracy before order release
Troubleshoot and resolve customer concerns related to shipments, returns, backorders, and invoicing
Maintain accurate data across ERP systems and internal platforms

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing org...

Location

United States , Lakewood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service experience in a call center, manufacturing, distribution, or order management environment.
Strong data entry and administrative skills with careful attention to detail and accuracy.
Ability to communicate professionally with internal teams, customers, distributors, and sales representatives.
Experience handling order status requests, product questions, and customer issue resolution in a timely manner.
Comfort working with invoices, quotes, reports, and shipping-related documentation.
Ability to manage multiple priorities and stay organized in a fast-paced setting.
Proficiency with standard business software and the ability to learn company systems quickly.

Job Responsibility

Manage customer order processing from initial entry through final confirmation, ensuring information is accurate and completed on time.
Prepare pricing quotes and related documentation for customers and sales partners while maintaining clear communication throughout the process.
Coordinate invoicing activities for international accounts, including freight-related calculations and supporting shipment paperwork.
Assemble export and shipping documents needed for overseas orders and help secure required shipment reference information.
Respond to inbound inquiries from distributors, dental offices, commercial accounts, and sales representatives regarding product details, order progress, and service needs.
Support account administration by sending dealer forms, establishing new dealer records, and creating special invoices for domestic customers when needed.
Track, document, and help resolve customer concerns, including entering complaint information, processing returns, and arranging applicable credits.
Produce routine reports, organize records, and maintain filing systems to support customer service and sales operations.
Assist with onboarding and guidance for new team members while contributing to pricing issue follow-up and customer communication initiatives.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Customer Service Representative – Distribution / Manufacturing

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