Customer Service Representative - Bilingual Spanish

• Deliver exceptional customer service to community members in both Spanish and English via phone, email, and in-person interactions
• Provide information on available programs, services, and eligibility requirements
• Document all client interactions accurately in the organization's database
• Schedule appointments, assist with follow-ups, and ensure timely communication
• Collaborate with cross-functional teams to connect clients to the right resources
• Uphold confidentiality and demonstrate empathy in every client interaction

• Bilingual in Spanish and English (both verbal and written fluency required)
• 1–2 years of customer service, administrative, or call center experience
• Strong interpersonal and communication skills with a high level of compassion
• Proficient in Microsoft Office Suite and comfortable learning new systems

Nonprofit or community-based experience

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training