Customer Service Representative - Automated Clearing House, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

In Wells Fargo’s Automated Clearing House (ACH) Operations, we succeed through the dedication of our team; providing team members with the tools, the training, and the opportunities to achieve their full potential. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. The ACH team includes File Processing, Service Delivery, ACH Resolution, Processing Support, Production Support & Strategy, and Development & Testing Support.

Job Responsibility:

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Professional experience on Payments & Investigations, and Reconciliation
Excellent verbal, written, and interpersonal communication
Ability to research problems, analyze data, escalate, or recommend potential solutions
Ability to coordinate completion of multiple tasks and meet established service level agreements
Good PC skills with the aptitude to learn new systems quickly
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Strong data entry and attention to detail skills
Ability to interact with all levels of an organization
Solid problem-solving skills
Ability to perform repetitious tasks

Nice to have:

Professional experience on Payments & Investigations, and Reconciliation
Excellent verbal, written, and interpersonal communication
Ability to research problems, analyze data, escalate, or recommend potential solutions
Ability to coordinate completion of multiple tasks and meet established service level agreements
Good PC skills with the aptitude to learn new systems quickly
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Strong data entry and attention to detail skills
Ability to interact with all levels of an organization
Solid problem-solving skills
Ability to perform repetitious tasks

Additional Information:

Job Posted:
May 02, 2025

Expiration:
May 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative - Automated Clearing House