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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Repairs Administrator

United Kingdom, Chichester 27000.00 - 29000.00 GBP / Year · Job Posted April 11, 2026
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Job Description

Hyde is looking for a Safer Homes Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Safer Homes Officer at Hyde, you will play a key role in ensuring the efficient operation of our Safer Homes programmes. You will manage and analyse critical data, support compliance processes, and work closely with internal and external stakeholders to ensure safety, accuracy, and timely delivery of services.

Job Responsibility

  • Manage Safer Homes databases, ensuring data is accurate, up-to-date, and compliant with statutory, regulatory, and policy requirements
  • Produce and analyse reports and dashboards to support programme performance, compliance monitoring, and decision-making
  • Lead the management of no-access and referral cases, liaising with customers, contractors, and agencies to resolve issues effectively
  • Monitor compliance with statutory, regulatory, and contractual obligations, raising and resolving issues in line with internal policies
  • Provide administrative and operational support to the Safer Homes team, including processing certification, raising works orders, and supporting service delivery

Requirements

  • Proven experience in data management, analysis, and reporting, ideally within housing, property services, or compliance environments
  • Strong organisational, problem-solving, and communication skills
  • A proactive mindset and passion for supporting safer homes and community wellbeing
  • The ability to manage data accurately, escalate and resolve issues, and engage effectively with multiple stakeholders

What we offer

  • Excellent pension scheme
  • Generous holiday allowance
  • Life assurance
  • Award-winning flexible benefits platform
  • Support for learning and career development
  • Hybrid working options available
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