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Customer Service Rep

Valvoline Global

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Location:
United States , Lexington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The role of a Customer Service Rep is to process and manage customer orders received from a variety of sources, and handle customer inquiries and concerns, while using research skills to troubleshoot customer issues.

Job Responsibility:

  • Manage and handle the on-boarding of new accounts for the Direct Sales area
  • Process and manage customer orders
  • Handle customer inquiries and concerns related to orders and accounts
  • Provide proactive communication to internal and external business partners
  • Must be able to work with plants, carriers and others to schedule shipments to meet customer requirements
  • Must be able to navigate systems outside of the SAP ordering system, for example: customer portals, Salesforce and DASH
  • Must be able to resolve customer account issues in a timely and professional manner
  • Must be able to manage pricing process based on customer requirements
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

Requirements:

  • High School Diploma Required
  • Must be willing to work in office in Lexington, KY
  • Customer Service Experience
What we offer:
  • Health insurance plans (medical, dental, vision)
  • Health Savings Account (with employer base deposit and match)
  • Flexible spending accounts
  • Competitive 401(k) with generous employer base deposit and match
  • Incentive opportunity*
  • Life insurance
  • Short- and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Employee discounts
  • PTO Buy/Sell Options*
  • Tuition reimbursement*
  • Adoption assistance*

Additional Information:

Job Posted:
December 25, 2025

Work Type:
Remote work
Job Link Share:

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