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The role of a Customer Service Rep is to process and manage customer orders received from a variety of sources, and handle customer inquiries and concerns, while using research skills to troubleshoot customer issues.
Job Responsibility:
Manage and handle the on-boarding of new accounts for the Direct Sales area
Process and manage customer orders
Handle customer inquiries and concerns related to orders and accounts
Provide proactive communication to internal and external business partners
Must be able to work with plants, carriers and others to schedule shipments to meet customer requirements
Must be able to navigate systems outside of the SAP ordering system, for example: customer portals, Salesforce and DASH
Must be able to resolve customer account issues in a timely and professional manner
Must be able to manage pricing process based on customer requirements
Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion
Requirements:
High School Diploma Required
Must be willing to work in office in Lexington, KY
Customer Service Experience
What we offer:
Health insurance plans (medical, dental, vision)
Health Savings Account (with employer base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
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