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Hubbell Incorporated Logo Hubbell Incorporated · Customer Service

Customer Service Rep

United States, Hamilton · Job Posted March 01, 2026
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Job Description

The Inside Sales Customer Support Rep is the primary liaison between customers and CMC for all aspects of day-to-day sales activities principally having to deal with orders, expedites, order modifications, order confirmations, and the generation of reports. Interfaces with the customer and all supporting CMC departments in taking the necessary actions to develop appropriate responses and communicate replies that meet customer requirements and align with company goals and objectives.

Job Responsibility

  • Daily contact with customers
  • Provide price and availability, order status, and general customer information upon request
  • Interpret and communicate information from ERP system and customer portal to customers
  • Process, resolve, and expedite orders
  • Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
  • Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
  • Utilize strong technical knowledge to handle more advanced product-related inquiries
  • Look up special pricing agreements and convey accurate price to internal and external customers
  • Facilitate creation of customer order reports
  • Manage key accounts, challenging accounts, and challenging salespeople

Requirements

  • SAP or SALESFORCE experience preferred
  • Highly organized with an ability to work well under tight time constraints
  • Ability to manage multiple priorities simultaneously
  • Must be strong in Excel (incl. v-lookups, pivot tables)
  • Strong ability to communicate data and materials in easily understandable terms to all functions
  • AS degree in Marketing, Business or related field, or 5 years of equivalent experience in customer service
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